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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I ordered online with the help of the web sites pop up customer service feature. I wanted my order to be delivered to my workplace. The order is for 4 steel wheels and I did not want them delivered to my home. FedEx is an awful delivery service, they will leave items at your home out in the rain and this is a big bulky order that will wind up at my work anyway. I work in a garage and will just be taking these rims to work in order to mount tires on them. I also was supposed to get a discount if I remember correctly because it was Memorial Day weekend. At the end of the session I SPECIFICALLY asked the representative to check over the paperwork and be sure it reflected what I had asked for.
My emailed receipt shows no discounted price and the delivery address is listed as my home address. I can only hope I get the wheels I have ordered.
I had a very wonderful experience shopping on line and look forward to my next shopping excursion!
The customer service department was very easy to reach and spoke to a real person. Made the order purchase simple and easy.
The staff at Weber Chevrolet were outstanding. They worked hard to get my truck and made the process as smooth as possible.
After speaking with dozens of vendors, I finally found a sales associate that was willing to think outside the box to help me find the product I needed for my truck.
Got my order processed and gave me a great price wonderful people to deal with
Went on line to order a cover for my new truck. I found what I wanted and saw that a Memorial Day sale was happening. I chatted with a representative and was offered the product at a discount which made me happy.
The order part of this was easy. It was all computerized. When it comes to how I will receive it is another story altogether. They waited until I had completed my order to tell me that 1} this had to be delivered by freight truck, 2) with the possibility of only a couple hours of notice and 3) I am responsible for taking it off of the truck.
There are a few problems with this. I work all over the state on any given day and may be 150 miles away from home when I receive the phone call from the truck driver. The other thing is that I have an old back injury that could prevent me from removing this large item from the back of a tractor trailer and getting it to a safe spot on my property.
I am still pondering this but chances are better than 50% that I will be canceling this order and purchasing something locally with a larger price tag.
The tonneau cover came a day earlier than expected and was very easy to install. Installed it in about 10 minutes.
GREAT! We chatted online for info about a new tonneau cover. The agent was very helpful. We ordered the cover from him, once all of our questions were answered. Great experience!
I ordered and paid full amount of item, even I found the better price with better services only because he promised me that I'm getting my order in a week. But I didn't even get any updates till today.
I just called customer service and they don't care anything but only transfer to me to cancel.
Now I just canceled but it takes 4,5 extract days to get cancel...
Can you happy with your services?
The individual that helped me was outstanding. Took the time to ensure the product was available and was very professional.
Spent over $100 on a bug shield that cannot be installed on my truck as it (the bug shield) was not made for my make and model of truck. Tried to exchange but was told I cannot do that because it exceeds the 30 day exchange period. Out $100+ and I now have a useless piece of plastic.
We received your request to appeal our original decision based on our company's policies. Approval from a supervisor was requested and granted.
Professional friendly and courteous service. I recommend RealTruck to others.
Ordered a new f150 shortbed cover over the real truck chat line... the ordering process was easy... ordered on Saturday got it on Tuesday... the correct size and easy to install..
While looking at and researching power step bars and a few other accessories for my new truck, I had a few questions. I tried the live chat feature, not expecting to be able to chat with someone on a Sunday. To my surprise, Alex C was able to help me through all of my questions and even made some very good recommendations for me to consider. He was very knowledgeable about all of the products we discussed. Because of the personalized service I received, I decided to make the purchase. Alex C even sent me a secure link that had all of the products already added to my shopping cart. The entire experience and process could not have been any easier.
My experience with the gentleman was very good he answered any question I had and inform me about a different product I was unaware of. We had a good conversation learned a little bit about each of the other all in all it was a really good experience
RealTruck offers a wide range of quality aftermarket parts. They also have great comparative information on the web site to you decide what to get.
They offered an affiliate discount to members of a forum that I'm on and made it easy to order against the discount.
Won't take delivery for four weeks or so, but the order experience was good.
I ordered a BAK Revolver X4S Tonneau cover
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Glenn, we apologize for any miscommunication that may have happened. We show that the representative did create the order with the correct address and discount. However, no payment was collected on it. There was an online order placed on your end for the same product created and therefore the discount did not apply to the order placed online.