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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great service, fast shipping! Entering fifty characters is a good way to get a very bad review
Very happy with the sales rep. Explain the site was safe to pay online very satisfied. Will recommend an order again in the future. Thank you
Great price, ordered it, shipped out same day. Helpful customer support.
I called into Real Truck to verify an item would fit my vehicle. The person was very helpful and knew exactly what I was looking for. He made the process very esy and when I asked if there are any discounts or coupons available, he gave me 15% off.
My sales agent was very knowledgeable and resolved my concerns quickly. Thank you for employing quality people.
I called in my order. I was told the shocks were in stock. My next notification was a refund notice.
Hello Allen, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. That said, pease reply back with your order number, support ticket number, or email so that I can escalate your refund for you.
Called on Friday and had headlights and taillights by Monday. My truck is a 2019 Ram 3500 hard to find good looking lights without waiting for forever.
Found the best deal for seat covers at RealTruck. Worked (on-line) with Steven M. In order to get the correct size and configuration for my vehicle. Outstanding agent to help you through this process. Would highly recommend RealTruck for all your truck accessories.
I love the look of this cover. I did my first test on my tonneau cover after installing it. I drove approximately 5 miles in a downpour of rain and I had a few streams of water trickle down the front of my bed. I decided to readjust and reinstall the cover to see if I could get a better seal. I'll let you know next rain if I still have those issues.
Customer services was excellent, very patient and understanding. They took the time to make sure we got what we were looking for.
Every thing was great with the sales person Samantha she was very helpful. The only problem is the item was damaged by the delivery service and has to be returned for replacement.
Hello Jeffery, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. In order to better assist you with any of your concerns, please provide me with your email or order number.
Alex was extremely courteous and knowledgeable and went out of his way to make sure I was getting the right product for what I wanted to accomplish with it.
Thomas, we really appreciate your support and review!
Steven S. Put up with me asking 1000 questions, helped make sure realtruck woukd be lowest price, and my back and forth on to buy or not to. Overall one of the top experiences had buying aftermarket items.
We're happy to help, Rodney!
Ordered on thur received on sat fast shipping missing part notified mon shipped same day
Thank you for sharing your shopping experience!
Thank you for your support, Chris!
Buying process was very easy! I received help from an associate (Tara) and she was very helpful on my purchase.
Easy, professional and got my stuff In two days. Easy payment and appreciated my military discount!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!