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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The lady that took my order is a super asset to your company. She assisted me to make sure i was getting the right part and that it would arrive in a timely manner. Overall i give Real Truck the highest rating possible. Will definately use Real Truck in the future.
I was pleased with the product and the quick delivery of the parts. I would recommend them to a friend.
My customer rep was on point she anticipated my thoughts!
Great response and appreciated the discount given as advertised
Working with Amber was very pleasant. She was extremely patient with me and very considerate. It was a pleasure working with her.
I needed a track bar and RealTruck was able to answer all my questions, verify the right part for the my truck, and made sure that I received the part asap. I would most definitely recommend using RealTruck!
Help on the weekend was fantastic. I was having some trouble figuring out what I needed online but the person helping me walked me through it patiently thoroughly and spoke clear English
Went through the chat and had a great purchase experience, shipped fast to my home!
Great experience, very helpful and knowledgeable of the products
I had a great experience working with Real Truck and am excited to receive my tonneau truck cover - thank you!
Everything was excellent. Agent was very knowledgeable and helpful. Thank you.
I ordered a part for my truck and the salesperson knew what I was talking about and found the part and ordered it. Took less than 5 minutes.
The ordering process with the knowledgeable agent was very good. The time for the delivery was incredible. Ordered on Friday received on Tuesday with no extra shipping cost. Great!
Web site was great. Online chat was extremely helpful. Items were delivered 2 days after order with no damage or blemishes. Very happy. Will buy from Real Truck again!
I originally spoke with* that called the manufacturer so i would have it at my body shop next week. I called back to order and * was out so * took my order and i explained everything to him. He took my order and didn't do anything he was suppose to. Its a week later and the order hasn't even been filled because of * not doing his job.
*redacted by admin
Hi Wesley, I apologize for the less-than-stellar experience you had with our sales agent. Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.
Im Very satisfied. If delivery is not a problem, the buying experience went as expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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