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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Awesome support and a great price! I can't wait to put the new wheels on our Jeep!
Good except for being hung up on once. Had a good person to order from
The CC purchase did not go smoothly. RealTruck tossed me over to the CC company. CC company said there was no issues with the purchase. Also, did not get a purchase confirmation by email, as promised. Had to call back the next day to get confirmation sent. Exhausting…..
My Bak truck cover was shipped the next day that I placed the order and was delivered very quickly in 2 days. The order was accurate and there was no damage.
Chat was quick and easy to understand. But its confusing that if u chat u get a discount versus just ordering from the website. After my order was placed there was no customer service reply when i left a comment. Overall i am happy with the service received.
I ordered a Dee Zee bed mat for my Silverado. They were very pleasant to chat with. It came very quickly and was exactly what I was looking for.
Every aspect of my experience was exceptional! I thought the "chat" folks were very responsive and helpful.
Easy purchase process and great customer service. Fast shipping with updated tracking info. I will definitely purchase again and recommend Real Truck
It doesn't fit without buying more parts. The seller suggested I contact the manufacturer. They should have supplied the parts. Poor customer service.
He was very helpful and answered all questions about the product
I had a question concerning a set of OE Wheels. In which my question was more than fully answered. I ended making the purchase. More than happy once again.
Thank you RealTruck!
Everything was scheduled to come in like 7 days out and literally came in within 2 days ordered Saturday and received Monday that was a fast turnaround time i ever had with any company
I enjoyed the experience It was great Packet ship just like they said it would super thank you
Fast shipping and a great price. I'll definitely be back and recommend to others
Quick, professional transaction. Fast Shipping. Excellent pricing on Running Boards.
Very good customer service helped with the fitment and everything
I thought everyone was nice and straight to the point.
Wheels were delivered without the lug nuts. Found out after taking the Heavy boxes to mechanic for installing wheels. No communication from company that they were not included. Called customer service and was told they could not get lug nuts and they cancelled the order. Why send out an order knowing parts are not available. Called the sakes person who initially took my order and he said this has never happened before. Seemed like he did not care. This was a very disappointing and disheartening purchase. Horrible and I will never buy from you or refer anyone to your company. Very POORLY handled. Your CEO should be made aware of this nonsense. Your poorly handled wheels was returned!
Hello Kathy, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!