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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I asked to change an address on a product that had not shipped and was told it was changed. Asked for tracking information 2 times and never received it. Then product was delivered to wrong address and could not get it back and Real Truck customer service said "There is nothing we can do". Now I'm out $500+ dollars and will never use them again and advise everyone to do the same, unless you don't mind though money away.
This bunch are as crooked as the smokey mountain roadways. I give them negative 5 stars. Multiple companies run from a suite in Ocala Florida. Wont refund products. They stink. Cant stand waiting 3 weeks for an item that i can get anywhere else in 3 days. Dishonest bunch.
Awful experience missing parts slow to respond a month later and still no missing parts when you see good reviews they are from people who work for them liars scum bags please fo some where else you can't treat people like this and expect no one to say anything
Order sunvisors for my truck first set came scratched ordered another set and they came really scratched up. Sent picyures to them with the scratches very visible and their reply was I dont see the scratches can you point them out.
Horrible people. They are great at selling stuff, make sure they take care of you when you are trying to make a purchase. They absolutely will not honor the warranty. If anything goes wrong with the part you will be screwed. They will do whatever they can to make sure you can not return the part.
Just be prepared to accept the fact that if you buy anything from this company, you are OK with not having any warranty on the items, and you just donated your money to them with no recourse for getting a quality item like you paid for.
We had a wonderful experience with Donald at RealTruck. There was an addition to our order, by a fault of ours, and RealTruck helped us get our fender flares quickly and with zero fuss. They went above and beyond what we had expected. Thanks to Donald and RealTruck, we will definitely remember their great customer service the next time
I ordered seat covers and they were the wrong ones so I contacted them, No Problems I decided to have leather ones installed instead of the seat covers they had. They were courteous and I had a refund very fast no problems. I will order other products from them for sure..
I purchased a brand new grille guard for my brand new 2018 Silverado. It caused the Service Engine Soon light to come on and they refused to refund my money. Double check the installs because it could cause damage to your truck!
I placed an order with this company for a Landau cover for my truck. After rechecking the order, and placing it, I found that I had goofed. I called to change the order, and knowing that it was probably to late, that went out of their way to track it thru the warehouse and to shipping to make the change. Great customer service.
A customer of mine came in with some odd trim on his Silverado and told me that he had purchased it from Real Truck so I purchased the replacement trim (vehicle was in for collision repairs) and I have been purchasing all of our replacement truck accessories from them for almost a year now I've never had a problem with this company at all, I also love the detailed photo's and installation videos that go along with each part on their website, it gives me a lot of confidence knowing that the part is going to be the exact replacement part for my customers vehicles. That is way better than the generic photo's that you get on other websites. I've done multiple returns and cancellations with this company as well and I've never had any issues whatsoever they are big enough to give you selection and small enough to care about their customers. This is without a doubt the perfect place to order your truck accessories from!
Ok tried with this company for that bug guard for my van. Well told them what I wanted before shipping well they go if wrong. Still got the short stubby bug guard, called talk to them. Git email just keep an we'll send your money back. Like hell they DID SEND MONEY BACK. Will deal with them again no problem at this time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chad, I am sorry about the inconvenience and frustration caused by the damaged product you received. Our customer service team is currently waiting on a response from the manufacturer regarding your request and will be in touch with a resolution.