ReadyRefresh

I have problems with water delivery EVERY MONTH! The delivery person never follows instructions, the billing is always incorrect, and the customer service is probably located in a far country, considering the representative's accent. I don't really know why I am still using their services. Very frustraded. DON'T USE READY REFRESH!

I originally got this service because the sales guys came to my complex and sold me on getting the service, which they were very nice. However, this company is unreliable, unprofessional, a waste of time and money. I was supposed to have a professional cleaning service done for the cooler, but they have canceled on me and rescheduled me countless times for 2 and half months straight without no explanation as to why I was canceled to begin with. And when I was rescheduled, it was at an inconvenience day because I'm the only one here and I have to take off work to be here for them. They are very inconsiderate of my time. The one day when I thought they might actually come, the technician was a no call, no show. Also, my card has been charged multiple times without my authorization when it shouldn't have been charged at all. And I've been told that my card shouldn't have been charged unless the delivery or service was actually completed, which it's always before that and no one shows up at all. They don't wanna refund my money due to their mistakes, instead, they wanna add it as credit to my account and that's unacceptable. I would not recommend doing business with them. Save yourself an unnecessary headache, look elsewhere, and save your time, money, and energy for another company who will value you as a customer, cause it definitely isn't ready refresh

I have been a customer for 4 years. I have decided to end my service because of the customer service and delivery service. Most of the time the delivery service does not deliver or pick up on the first or second day that I have scheduled. Although I call again and again to confirm the delivery my efforts are ineffective. Customer service does not apologize for the inconvenience of waiting four hours for a delivery that did not come. They do not deliver on weekends or after work hours. So if you would like them to pick up your cooler so that you can close your account you may have to take off from work or spend a holiday waiting for them. I have done so many times and they have not showed up.
The water tastes well enough. The plastic bottles are beat up looking and sometimes appear dirty, giving no impression of hygienic concerns or again customer satisfaction.
I feel that I have been forced to maintain my service for 6 months because I can not close the account until the water cooler is picked up. Ad that has not been done successfully despite several vain attempts on my end.
I feel frustrated and mistreated by this company and would warn others away. If there is a smaller water delivery service in your area, support their business, even if it may be a little more costly. Or do as I have done and purchase a filter.

If I can give you guys a lower rate I would. This is a company problem, the delivery person I have 1st talked to is a good guy but the big boss upstairs should do something about your delivery that will eventually ruin your company. You want customers to understand your situation? Why don't you listen to our concerns? It's useless to call customer service by phone. The main thing that they do not do "is to tell you beforehand that their delivery is delayed". That's too much for them... So, the delivery date that you see or hear from their automated phone syustem is NOT REAL ANYTIME THEY CAN POSTPONED IT WITHOUT TELLING YOU IN ADVANCE - the worst part aside from calling customer service about it. If your issue is delivery being postponed don't waste your time calling their support they will just say "THEY CAN'T DO ANYTHING ABOUT IT".

I have tried to get in touch, I emailed them 4 times and no one has gotten back to me. It's nearly impossible! I want to cancel my subscription because I'm not happy with them.

We had a contract with Palomar Water that was purchased by Ready Refresh. We have since cancelled our contract and are STILL receiving invoices for late fees and paper statement charges. We cancelled on 2/24/23, equipment was picked up on 2/28/23, and I called on 3/15/23 to get the payoff amount. Sent the amount that was given, check cleared on 3/29/23. Fast forward to 6/12/23 we are up to $86.49 in late fees on late fees and paper statement fees, 2 paper statement fees in May alone, and there is no resolution in sight! I have called, spent hours on hold (literally) and finally sent a registered letter to try to resolve the matter. I finally got a call today, whether it was collections or a response to my letter I will never know because the person could not speak English. The only thing I was able to understand was Ready Fresh. When I said that I could not understand them, he hung up on me. HORRIBLE customer service! Do not ever sign up with them! I wish I would have read reviews when Palomar Water sold out to them. We were a customer for over 7 years, always paid on time and now we are being treated horribly!

Had a great experience with the reps took care of me and the truck drivers delivered on time in Hawthorn CA area, would definitely recommend to others!

They cancel deliveries with notice delivery driver does not pick up jugs and they don't care. I have spoken with customer service several times and always excuses.

Too much time invested in trying to fix the problems with billing and delivery schedules.
Text deliveries on the way and delivery made but it was not!

I do not think there has been one month I have gotten my delivery on time, and I have had Ready Refresh for three plus years. Sadly there is no one else that delivers to my area, so I'm stuck until I move. Yesterday I had been notified that there would be a 4th rescheduled date. During a heatwave. I wrote to customer service today, and they did the whole song and dance, I'm so sorry but your delivery is schedule for tomorrow. Thanks! I just received an email that they have rescheduled my delivery to Monday July 25th. At this rate, I might be my water delivery a few days before my August delivery is due... Customer service doesn't care. NEVER purchase a promotional item, because the drivers don't care. If you order some flavored water, you get a case of Poland spring. EACH AND EVERY single time, and trying to get your bill fixed? And then of course I have to pay for the inflated prices of the Poland spring SINCE I now have them and they won't accept a return. Also, I never receive the actual promotional sale item. Never get a credit on my bill, nothing. They don't care. Go anywhere else if you have an option. I have a feeling when I move it will be a hassle to get them to stop billing too.

NEVER PICKED UP THE EMPTY BOTTLES & KEPT SWITCHING DELIVERY FROM FRONT DOOR ONE DAY TO BACK DOOR THE NEXT! I EVEN SCHEDULED DELIVERY FOR THE EMPTY ONES AND THEY NEVER SHOWED UP?! I GOT AN AUTOMATED EMAIL THAT ITS A $20 SERVICE NOW?

They charge you more than what you ordered. Their customer service is horrible. Started out 31.00 a month and each month was more. Now it's up to 63.00 and communication ugh.

Ready to be fresh was very delightful very nice and helpful just awesome people and I appreciate the Poland spring water because it's the best I love ready refresh good service awesome people I didn't get their names but they were awesome and this is me and the trailer park thank you guys so much for making it possible for me to afford Poland spring and such great people they made my day they made me smile yes thank you guys God bless okay

I paid for their service
Now im waiting more than 15 days for delivery
Everydah i recuve a notification saying
My delivery was rescheduled for next day
I call company to cancel my service
But no body answer, i write to support to close my account and return the cooler, but im still waiting response more than 15 days ago
Be aware of this thief, horrible service, they only stole money from your card, now im gonna call mu bank to report the company

I used their service even I knew I was being ripped off. They charge $7.90, or something like this for delivery, but I want to support everyone who is working if I can. When this pandemic kicked in, I maintained their service but I have got to the point where I could not afford it anymore. Called them and asked to pick up the cooler and close my account. They did and few days after, I received the bill to $50.00, for cooler reconditioning!? The cooler was in perfect shape, but I am sure they are not going to rent it to anyone. You always get the new one. Still, they charge for reconditioning. Delivery, $7.00?!
If they pay their driver $5.00 per stop, I would not complain, but if they get $0.50 they can be happy. If you consider water cooler in your home, it pays more to buy one your self and buy the water you chose. Nestle will not get out of the business because of me or even hundreds of people who think like me, but if we start using our brains, we can push them to be more competitive and offer more. We can slow down or even stop big companies from taking monopoly in many cases. Use your brains, and spend your money where you receive the most in return. I bet you don't earn it easy.

Having been a customer for 9 years, we were always pleased with Deer Park Water. Then Nestle bought the company and everything went downhill. Deliveries were never when they said they would be. We would get a schedule in the mail that would tell us one date, on the bill it would say a different date, then a confirmation call would come with yet a third date and then you just had to hope it would get here at all.

Trying to speak to someone - anyone - at the company became impossible! After 6 months of this nonsense, we decided to leave the company and switch to a local water delivery company in our town. No one at Nestle ReadyRefresh cared. No attempts were made to keep our business after 9 years of being a loyal customer.

The icing on the cake was we left the company and arranged with Ready Refresh a date that they would come to pick up the remaining bottles. They gave us one date, then said two days earlier and then showed up at our door this morning, two days earlier still at 8:45 a.m.

Buy your water anywhere but here!

Do NOT DEAL WITH THIS COMPANY. They lie and could care less about Customer service or the businesses they service. Leaving a clinic without water while they keep pushing back the date of delivery time after time. Delivery Monday, Monday night email delivery changed to Tuesday now it's changed to Wednesday... This I'm sure will keep getting pushed back just like our last delivery that was pushed out 4 times. Phone calls do no good no matter who you speak to. All you are told is *no promised*... Had to purchase water at the store just to have water in the clinic for patients. DM them? That's a joke, you get the same run around and no compensation for the NO SERVICE you receive. Imagine however if you paid your bill the way they don't deliver water?. I want a regional manager to answer my questions. You are better off with WB MASON or buying your own machine and water from a wholesale club. This company is joke! They would let Patients in a medical clinic go without being able to hydrate!

Every month my bill goes up, last month I decreased my water delivery to bring the bill down but it increased 14.00!
I can't get any help with my account. This company is awful