ReadyRefresh

Sean Otton as with my delivery representative for ready refresh and I want to comment on how courteous and on time he is always in Cary delivering my Nestlé water products very efficient and good-natured it's always nice to see Shawn my name is David Zaged and I live in Naperville Illinois that's what keeps me up a customer with this company I highly recommend them and hopefully you'll get a dedicated driver that I have thanks again

So this all begin in May, where I was borderline harassed into buying water. My daughter almost talked me out of getting it, I wish I had went through with NOT getting it. The next day, the water was supposed too be delivered, nooone came. I then received a e-mail saying "tip the driver". I looked out my door, there were no bottles or water machines left behind. I then called the company after being charged and not receiving any items. Fast forward July 6 2023. After looking at my credit card statement I was charged yet again after having a conversation on the phone about cancelling the account. Today I was given the run around about cancelling until finally I had to threaten them with reporting them.DO NOT RECOMMED THIS COMPANY FOR ANYTHING!

I was a Ready Refresh customer for several years until they started screwing up deliveries and raising prices. I was so happy to have found another local, more reasonably priced water delivery company who I was with for exactly 3 months. They terminated my contract when those bastards at Ready Refresh bought their residential business. I was very angry, but ready Refresh honored the rate I had with the prior company for 4 months at $7.99 per 5 gallon bottle. I have been back with ready Refresh for about a year, and the price increases keep coming with no notice. Sometimes on a monthly basis. As of January, I am being charged $12.99 per 5 gallon bottle! Seems like the company is on a mission to become a monopoly by buying out all of its competitors. No wonder the water Costs so much. Also, if you need to speak to a representative (real person), you will be charged $4.99 for the phone call. Unfortunately, the water in my town is not drinkable so I am stuck. These rapists need to be put out of business immediately! I feel bad for anyone on a fixed income dealing with this. Dirty effing bastards.

There unit has developed a leak, flooding our kitchen. NO phone number to call for immediate help. You have to complete an online service request. 5-7 days for a reply. What a joke.

Ready refresh has a almost delivery guy by the name of Niles very professional and knowledgeable and takes time to to give important feedback picked up all empty containers
Thanks Niles

HORRIBLE! They bought out diamond springs (which were wonderful to work with) and our busy law office has been without water for a week, with deliveries promised every day this week. One of the jugs in the last delivery busted and leaked all over our kitchen, so we were already in short supply BEFORE the delivery delay. Just called to check on the promised delivery today (FRIDAY-was supposed to have regularly scheduled delivery on TUESDAY) since I never received the promised email with an estimated delivery time and was told we would not have delivery until MONDAY. The
"manager" I spoke to was RUDE and unhelpful. As soon I finish typing this I am contacting corporate and the BBB. HORRIBLE

Always did the opposite of what I asked for
If I canceled the order, I received it anyway, but if I kept it, they said it was canceled
No matter how many times I called and told them the right door to deliver to, they kept delivering to the wrong door. The empty bottle was left at the front door (since it was by a good door).

If I could not put a star, that is what I would choose. ReadyRefresh started out really good. Arrived on schedule days, then they updated their website. Website, which had been user friendly, all of a sudden became difficult to navigate, and for me always signing me out when I was trying to arrange my schedule as the schedule they set was all over the board, even skipping two to three weeks, when I was on a weekly delivery schedule.

I have not had a delivery for over three months. They claim some of my payments bounced, when in fact per my bank, the payment went through. Now fighting with them regarding that.

I have requested account to be closed for over a month. Spoke to customer service via phone and chat multiple times. Each time, I have requested bottle pickup. They claim they schedule it for two to three days out.

Spoke to Jessie on the phone this morning. She claimed my account was not closed, and the first availability to pick up bottles was 6/23/22. When I requested to speak to a manager, she placed me on hold for 40 minutes and then hung up on me. I called back, got Jessie again, after placing me on hold for 16 minutes, she hung up on me. I called back, got Jessie again and after placing me on hold for 31 minutes, she hung up.

If you are considering ReadyRefresh, do not do it if you would like water delivered in a timely manner.

I used Ready Refresh for over 20 years (including 2 company change overs). They have gone down hill in service, customer relations and quality. Their prices increase every quarter. If you attempt to call their arrogant customer service staff you are warned you will have to pay a $3.00 fee. They charge you a monthly fee if you don't have paperless billing.

Yesterday I received a letter stating they were increasing their delivery fee $2.75. My water was suppose to be delivered today. I did not receive my delivery. Today (09/27) I received a letter stating they will no longer deliver to my neighborhood. They back dated the letter to 9/18. It DOES NOT take 9 days to received a letter through USPO. No advance notice.

Their billing department is totally insufficient. They send you an email stating your invoice is ready. When you go online to pay your bill it is not posted. If you call to obtain the balance you are charged a fee. You need to check their web page daily to obtain your balance and pay your bill online. If you don't check their site daily when they finally post your balance and you miss it, you are charged a $20.00 late fee. There seems to be a 2-day window between posting and due date.

I strongly urge anyone contemplating contracting with Ready Refresh to RECONSIDER. At one time this was a reputable company... those days are long gone.

Ricardo the driver was a very friendly and went out of his way to help us with the water.I am very grateful that there is still people that show the love for the work they do.

This company is the worst! I had scheduled an appointment to have someone come and clean our cooler and they have canceled 8 times. Most times they didn't even call or send an email to cancel. I took off three days for work (unpaid) for them not to show up! What a disgrace! DO NOT USE THEM. THEY TAKE YOUR MONEY AND YOU DONT RECEIVE SERVICES!

Almighty GOD! PAYING FOR MEMBERSHIP IS NOT Recommended! Pay them nothing! They will not deliver your orders and will not give you a refund! AVOID! I called my bank and attorney. I PAID $99 FOR MEMBERSHIP! DON'T DO MY MISTAKE! A-V-O-I-D

WOW where do I begin? I joined with Ready Refresh on June 6 2020. The first problem I experienced was the water unit that they delivered starting leaking. They did deliver a better one, however I had to pay more money a month for a better one. Second if you don't remember to leave the empty water gallons outside your door you will have the empty water gallons at your house for almost a week before they pick them up. Third this company does not communicate well with the customers. I was expecting a delivery one time. It did not show up. I had to call the company to find out what happen. One hour later they sent me an email stating my delivery will not come until 3 days later. If I would have not called. I would have not known anything. Now today I just called to make sure they're coming tomorrow to pick up my 4 empty containers. There system is down. With all of this headache this company has caused me. I should have free water service for 6 months. They don't have any problems debting your account for payment.

Awful website and poor customer service. Too bad Poland Springs cant find another company to deliver their products. I want the Poland Springs but not the hassle of this company for deliveries.

If you get this company you better hope that you never need any customer service!
They have NONE! This is by far the worst I have ever seen in my 65 years!

Just told Ready Refresh to come and get the water cooler and 2 bottles of water. They purchased Diamond Springs out of Charlotte, NC and promptly raised the prices on water bottles. Started a $6.00 per bottle deposit and now a $8.95 delivery charge. Bull crap! Been with Diamond Springs and their predessor for 22 years. After 4 tries on the phone over a weeks time, on hold for 18 minutes this last time and listening to that God Awful can music and replays of "go to our website" crap, I finally reached a human voice who could have cared less about my complaints. Apparently longevity means nothing to this Corporation. I have read the reviews here and I am not about to give these greedy bastards the chance to overcharge us and/or give sorry customer service. Cut them off at the knees right now today, June 6,2019, they are picking up their cooler on Tuesday, June 11,2019. If they don't well, it's mine I guess. I don't believe in this calling over and over for them to do what they say they are going to do. Screw them.