ReadyRefresh

I wish everyone would read these terrible reviews before starting doing business with ReadyRefresh - they are the ABSOLUTE WORST. We had been a customer since 2017, over that past 4 years at least six times we scheduled a delivery and they just don't show - then it is on me, the customer, to call - wait on hold for 35-45min each time to speak to a 'customer service' associate who can never tell you why your order was not delivered, only tell you that they can reschedule it for 2 or 3 days later (what's the point of scheduling a delivery if it's not going to show up when you need it?).
This last time was the last straw, we placed a delivery order for this past Monday, 8/16/21 - it didn't show up - when I called, around 3pm, they said "the ticket is still showing open, it should be delivered" - so I have to wait until after 5pm to call back to let them know that it was officially not delivered - they tell me they'll reschedule for Wednesday (the earliest they can reschedule)... we get an email Wednesday morning saying our deliver is now coming Thursday... then Thursday morning we get an email that our delivery is now coming Friday... we kept calling 'Customer Service' (which is a joke), and they have no answers, no accountability... nothing... totally useless - we finally cancelled our account completely. Nothing they can do to bring us back - totally unreliable and ZERO accountability and ZERO communication from them regarding their mistakes and bad service.
We just signed up with Instacart, placed an order for some 5 gallon water bottles - it was delivered within 1 hour this morning (WITHIN ONE HOUR!). Same price as ReadyRefresh - do yourself a favor and sign up for Instacart if you don't want the headache of dealing with a joke of a company like readyrefresh.

Your better off going to the grocery store to purchase water, Ready Fresh is the most UNRELIABLE company I have ever dealtv with, stay away.

ONE OF THE WORST SERVICES I HAVE EVER EXPEREINCED. MY DELIVERY IS SUPPOSED TO BE INSIDE THE GARAGE AND IT NEVER HAPPENED IN THE PAST COUPLE OF MONTHS. I CALLED THEM UP AND ASKED THEM TO TAKE CARE OF IT FROM NEXT TIME AND THEY IGNORED MY REQUEST. THEY ARE SUPPOSED TO PICK UP THE EMPTY BOTTLES AND THEY MISSED TO PICK THEM UP. I CALLED THEM TO SCHEDULE A PICKUP AND THEY SKIPPED THE PICK UP FOR 5 TIMES AND TODAY THEY DELIVERED MY ORDER AND AGAIN DELIVERED THEM IN THE DRIVE WAY AND DIDNT PICK UP THE EMPTY BOTTLES. I CLEARY MENTIONED THAT, ITS NOT SAFE FOR ME TO KEEP THE BOTTLES IN THE DIRVE WAY, AS THE BOTTLES ARE FLYING ONTO THE ROAD AND WHICH IS NOT SAFE TO THE PEOPLE WHO ARE DRIVING. I BEEN CALLING THEM AND EVERYTIME I CALL, I WASTE MINIMUM AN HOUR AND THE REPRESENTATIVES ARE VERY UNPROMISING, THEY PROMISE THE PICK UP IS GOING TO BE ON SO AND SO DATE AND THAT NEVER HAPPENS. AND THEY DONT TRANSFER TO THE SUPERVISORS TO RESOVLE THE ISSUE. THEY JUST KEEP GIVING FALSE PROMISES. I HAVE ALMOST 30 BOTTLES LYING IN MY YARD NOW AND WHICH IS DAMAGING MY GRASS. I WOULDNT RECOMMEND THIS COMPANY FOR ANY ONE. SUCH A BAD CUSTOMER SERVICE.

The best part about Ready Refresh's service is that it pushed me to become autonomous in my filtered water drinking-- I now have a Berkey, cold pitcher, electric kettle, and these methods that sustain me to the point where I can close my RR account. Thank goodness-- they SUCK. Honestly. Forget all the exorbitant fees that they sneak up on you (make sure to set a reminder to cancel or call to negotiate after your sign-up fee deal ends, or prices will quintruple). The worst is that they just constantly reschedule delivery, disrespecting your time and energy on the regular. If you live in any kind of strict environment, such as a condo like me, it causes grief with the building when they don't come as scheduled, because it's not allowed to leave bottles out (fire hazard). Also, I went to great lengths to have my equipment picked up on time as I had to arrange with the concierge to hold it, since I wasn't home. I called and spoke to the managers about this and they assured me the date would not be moved. It's been over a week, moved at least 6 times, each time I called and spoke to a supervisor, who assured me it wouldn't happen again. It's like a joke at this point. The branch just cannot honor their delivery days, don't give a crap about what the escalation supervisors say to them, and it feels extraordinarily disrespectful. The changing deliveries is one of the main reasons I canceled, along with sneaky prices. And, now I know, even when you call and specifically arrange a time to pick up that is honored, they don't give a crap. Arlington, VA -- YOUR BRANCH IS HORRIBLE. They probably all are, but special shout out to them. They truly suck. Good riddance and thank you for being SO horrible that I was motivated to be free of you.

My first order went fine. My second order has been moved several times. Driver never show up!

Son una basura.
De pagar 31$ por 4 Cinco galones me subieron a 72$ por 4 Cinco galones en unos cuantos meses. DESPUES me cobran 50$ por equipment recovery por cancelar membership... $#*!!

A terrible company that do not offer any customer service and will steal from you with no remorse!

TERRIBLE SERVICE, NEVER SHOW UP, ALWAYS RESCHEDULE, CANT CONNECT TO A HUMAN, WONT LET ME CLOSE ACCOUNT.

Al iniciar el servicio con Ready Refresh hace ya un año, todo marchó Perfecto, las entregas fueron puntuales. En este mes me re programaron tres veces la entrega y cuando decido cancelar el servicio me han cancelado tres veces la recogida del equipo. Espero que su negligencia no represente cobros extras.

This is the worst run company I have ever had the displeasure of doing business with. They deliver water when you don't want it, and then refuse to take it back. I have more bottles in my apartment than I can use in months and they refuse to take them back. Very unethical. Now they want to raise the price of everything, product, equipment rental and delivery. CROOKS.

I've been with Ready Refresh since 2023 I am canceling my account for good today... I should've done this long time ago. Who has time to get on the phone, wait for hours to talk to someone? They never have supervisor to talk to... I have to call them every month, because they ether miss my delivery or they're telling me that my CC declined... Delivery guys don't pay attention to the instructions, here to leave the gallons. Sometimes they leave the 5 gallons of water in front of my door or on the side stairs. So now I get charged for the empty bottles they didn't take... WORST COMPANY