If I could rate the company minus a star I would. Zero customer service along with high price. Very hard to have phone contact with the company.
For 2 months no water this company had been changing the delivery date's I will never recommend this company.
I wish I could see the review before using their service, they overcharged and very bad customer service, very disappointed, never come back.
I started this service in 2021 at first the service was great. I got my deliveries on time towards the end of 2021. I got a text saying my water was delivered I go outside to bring them in and the empties were gone but no water was delivered.
January 2022 I had several reschedules fast forward to February 2022 I was supposed to get a delivery on 2/10 which I didn't get and when I called because the deliveries are normally early and the CSR said the drivers had until 5pm to deliver. Needless to say I didn't get that delivery.
When I called the next day the CSR said you didn't get your delivery because the minimums had went up to $25. I said it would have not been a problem to add to get it to the minimum had I been made aware the minimum had gone up.
I was getting 3-5G jugs of water so I added 1-3G to get me to the minimum and the delivery was put on for 2/24. On 2/18 I received a notification that they were trying to take money for the 2/10 delivery I didn't not get. Another phone call had to be made.
2/24 the delivery did not arrive so I called CS again and was informed my order was called because it did not meet the minimum. I informed the CSR that I had added to the order to need the $25 minimum at which point I was advised that the $25 minimum was a typo and the minimum is $35. The order is then scheduled for today 2/28. Currently now waiting to see if I even get this delivery.
What was meant for convenience had now become inconvenient
Never deliver on time instead of every other week deliver in 2 1/2- 3 weeks,
They never ask do whatever they want to do.
Very bad
Nathan came out and checked on my services, was friendly and made sure that everything was going good
If i die it's because I drank their poison they call a company.i am ashamed where I live because of this company.
They always had delivered re scheduled for the services of my order,sometimes 2 weeks or more. They must improve for the delivery services on time.
Phone Customer service always not too helpful, wait times are too long sometimes up to 2 hours! Canceled my service already. Sucks.
I canceled there service and they still kept charging me after I paid the balance. I will never use this company again.
They represent their reviews and it is a true reflection of their corporate climate. Terrible attitudes... on chat and phone... Terrible
I used to get charged about 37 dollars then they started charging 63 dollars and then they started skipping my deliveries but still charging me.
The best investment! The rep was very helpful by walking me step by step, and everything got delivered quickly!
My delivery driver Jonathan Logan is a great worker and works very hard. He does a great job whenever he delivers and he is very well mannered.
I had bottles delivered in a wrong place, it was resolved fast
I had bottles delivered in a wrong place, it was resolved fast
Never deliver on time never deliver on the day they are supposed to, constantly changing delivery days
They told you they coming tomorrow with the water they don't come they put at other day and don't come don't recommended
Overview
ReadyRefresh has a rating of 1.4 stars from 905 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReadyRefresh most frequently mention customer service, water delivery and empty bottles. ReadyRefresh ranks 1899th among Food & Drink sites.
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- Stamford, CT, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
They are horrible. I put a block on my American Express Card and an automatic do not pay.
Try it it works. Sucks. Shame on Nestle.