I placed an order because they had my puppy's favorite snack on sale - buy 3 get one free. At checkout it wasn't giving me the right price. So I contacted customer service and they said just place the order and we'll refund the difference. I placed the order, customer service never got back to me. 1 day shipping took about 3 and a half weeks to arrive. Plus the overcharged that just doesn't make any sense at all