ReadyRefresh

I rec'd delivery on 121/16 & rec'd (4) 3 gal. Bottles. One bottle was seriously damaged before delivery.
This is not the first time I rec'd damaged bottles. I've requested a reply from customer service. EVER
SINCE READY REFRESH bought ARROWHEAD, it has been poor service.

This company is the WORST. They have NO customer service line, you wait forever to take to someone, get put on hold multiple times, and when you do get through to someone they give you the run-around. My RR dispenser pressure line has BROKEN for the second time in 5 months. NO HELP AT ALL. Do not purchase or rent from this company - you will regret it.

They stink, waiting for delivery for 2 weeks 1 excuses after another but they want my money, I'd rather drink from the hose the depend on them pulling me account,

I have to admit, I fell for this "service" without researching it first, as I would have done with any other service I sign up for, due to the fact that it sold through Costco. Previous to this experience, I thought you could trust Costco blindfolded for the best price and stellar service. Oh, what a HUGE mistake.
First, the claim that Costco customers pay no deliver fee is a huge scam. They pay no delivery fee FOR THE FIRST delivery. We've signed up with RR in July and have since seen the fee go up 30% ON TOP of a price hike of the water itself by more than 12 percent.
Delivery itself is more than spotty, usually it doesn't get to you on the day the text they sent you to put your empty bottles out. If changes are made, you DON'T get reliably informed. We've run dry several times when they stretched their 4-weeks cycle to 5, or this month even almost 8 weeks.
The customer "service" is nonexistent. So far, I've spent hours on their service phone line - which is now defunct. After you give them all your information, an automated voice tells you that they are overwhelmed by the numbers of calls and won't take any calls any more - and point you to their website, which by design is set up so that you cannot change payment methods or cancel your subscription.
Stay far, far away from them!

They don't reply to online requests and they are endless frustration when trying to alter, cancel or reschedule deliveries not worth dealing with them

Run! Horrible service, horrible customer service, their absurd billing borders on THEFT, it's impossible to fix an issue and impossible to cancel. Even if you cancel! They own your auto pay credit card. It's not a company, ITS very close to being A CRIMINAL ENDEAVOR.

They keep making marketers open events in Costco knowing that they aren't gonna make any money. Always telling customers lies like "we don't know when will be back" knowing damn well we'll be back like 2 months later. They pay marketers base minimum wage and always threatening bosses with not paying those who make under 5 sign ups. I really loved my job untill I was stuck doing ready refresh sales every week for months. Eventually I had to take up late night gigs to be able to pay my bills while waiting for a different client to sell for. The downside of that is that it caused me to over sleep which resulted in me losing my job. Ready refresh is evil please don't buy from them. Look at the amount of negative reviews. It's even worse as a marketer. Literally everyday I had at least 2 customers coming up to me asking how to cancel the service because they never received their water but constantly get charged. They're crooks and liars. New Marketing Generation please stop working with ready refresh. It's a horrible company and It's just turning future business owners into aggressive lying sales people who will get nowhere.

This company has the worst, most fraudulent selling practices I've ever seen. They bait you with a low prices and over time, tell you the prices have gone up. I realized this when my parents started paying $12 for each 5 gallon mountain spring water. They were initially paying $8 per bottle. I started searching for more affordable options when I came back to their website. The same water is still listed for $8 per bottle. I called them and asked about the price discrepancy. One person said the price goes up after 3 months. I called again (because I knew I would get a different answer) and I was told the price changes after 6 months. Both representatives at ready fresh told me there is writing on the website that indicates that $8 is an introductory price and that it changes. There is no such writing on the site. I even went through the whole process of signing up and stopped at the last step. There is no indication that the price is going to change. This is a terrible company. They wait for you to set up and account and then send notices that the price is changing. If you are a current customer, get ready to start paying almost double what you initially agreed to.

I am a disabled senior I only have limited use of one arm my delivery instructions say please put in hallway today again my order 4 5gal bottles was left outside the escalation manager Tara was nasty and argumentative told me I should make other arrangements instead of helping correct the problem I have 2 totally disabled people we need water but won't get any until Friday meanwhile my water is sitting outside I have no help Tara was a horrible person horrible I guess I will do what Tara said and look for another company Tara needs to be trained on how to talk to customers

We have had Arrowhead delivery through ReadyRefresh for several years. Our neighbors use Sparkletts through Costco. We also preferred the spring water options with Arrowhead so we tolerated the occasional service hiccups and price increases. Over the last six years however, our price has gone from 6.49 per 5 gallon bottle to now 14.49 for the exact same thing. They also started charging an additional delivery fee on top of everything else, even though they claimed the previous price increases were to cover the cost of delivery and fuel. The final straw was when our delivery was due Oct 1, at which point we had been out of water for nearly a week and were supplementing with store-bought water. They rescheduled the delivery for Oct 2, then 3, 4, 5, 10, 12, 15, at which point we called to cancel and switch services. Their number for service and support has a recording stating they no longer offer phone based service and to submit an email which can take 3-5 business days for response. Even now, nearly two weeks later, they have not come to pick up their dispenser or bottles. To cancel, they of course had phone service for that request and tried numerous retention offers but it was far too late. Now we're with Sparkletts and it's half the price and reliable. I don't think I'll ever deal with ReadyRefresh again.

I've been trying to cancel my recurring products for literally over a year now. They make it so that you can only 'skip' deliveries via their online portal - if you want to completely cancel your service you need to call them. Every time I call their answering service is unavailable (says it's "undergoing maintenance") so it's impossible to get a real person on the phone. I've also tried sending a message through their online portal and received an automated email back saying that someone will be reaching out to me by phone, but of course no one has. They also make it so you can't remove your payment info from their site - you need a card on file, so you can't just delete you info in order to stop the service. It's literally impossible to cancel my recurring service so I've been scammed into staying with this company for way longer than I intended. Seems like I'm going to have to go in every few months and 'skip' future deliveries for the rest of my life to avoid being charged for anything... AVOID using this company!

I had been having a horrible time with my closed account. Being unable to speak to anyone, just communicating through chat - HORRIBLY FRUSTRATING! I won't go into sad details, but ReadyFresh, your agent Charm is AWESOME & I Thank Her! I dealt with 3 to 4 people on chat & finally speaking live to Charm, who gave me the help I needed, and restored my stolen happiness. Way to go Charm! ReadyFresh, she deserves to be Greatly RECOGNIZED; she'll be a great trainer; your Teams communication is HORRIBLE. Treat her GOOD ReadyFresh, it's agents like her, that keep you in business when other team members FAIL HORRIBLY. Keep up the GREAT Work Charm - We APPRECIATE You!

The beginning of the business was good however this ended tragic. They reschedule without warning. An email or text would've been great. If I wasnt hawking the app, checking the ETA of my expected delivery, I would've never known! How considerate of you to run it by me and make a new date when I run 2 full time jobs it. I arranged the day around the equipment pick up for you to postpone 4 different times and charge me for an extra month of the rental!? Hell no, but I'll give credit to the guy who picked it up. You guys are lucky to have Ed because he was the best part about this entire experience. Anyways, requesting a document stating the account is closed permanently with no further financial obligation. I've been on the phone 2 different times. Days ago I called, said to email the following, did and of course got no results. I've been on hold for 50min. Writing this review just for a piece of mind. UPDATE: They finally sent an email, for document request of accounts canceled, no joke, only my First name. Not even account number. The lack of detail is insulting and is also the work of a supervisor. The women, who took my call, she earns the most credit. She's the one who finally got the job done.

ONLY PUT 1 STAR BECAUSE I WAS FORCED TO PUT SOMETHING...

Our company ordered six 5 gallon water bottles for a Friday delivery. Delivery never came until the following thursday. Every day received text messages and emails it was on it's way. The customer service has no way of speaking with dispatch to see where the delivery is. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! DO NOT RECOMMEND AT ALL. WE ARE CANCELING.

I have been a customer for about 16 years and up until this month (October 2021) I have been a happy customer but they have rescheduled my delivery 4 times and then completely cancelled it without notifying me. Once I got a hold of customer service and asked they had no answers as to why any of this has happened and they apologized and said they can reschedule me to 11/9. I told them that was not ok and could I please speak to someone else who can do something and she said she had nobody else for me to speak to and apologized again and gave me a discount on my upcoming order but will it actually arrive? By the looks of all of these reviews and the comments on their Facebook page doesn't make me feel to good about it. I would hate to have to switch to another company but I will. Times likes these that we are living in people don't have time for YOU to be playing with their time, money or water so get it together RR! If it is a driver shortage than convey that so the customers understand what is going on! Give an explanation. It is clearly a problem across the board here so address it. Where is your integrity?

Ready Refresh (Poland Spring) water delivery service is one of the worst companies I've ever dealt with. Here is a list of the problems:

1. The water was delivered one day late--the driver never called to inform me of this.
2. The driver left the water in the wrong location, because the wrong apartment number was written on the box. He didn't follow my explicit instructions to use my intercom.
3. There are 25-minute telephone hold times if you try to call them. You cannot ask them to call you back.
4. Their website is more deficient than that of any other merchant I've dealt with.
5. I tried to determine the email address of their CEO, Fernando Merce. They have so many domain names, it's ridiculous. His email address appears to be *******@waters.nestle.com
6. I get error messages when I try to read about their job openings (so I could determine their email address format).
7. They refuse to release the full names of their executives.
8. They are perpetrating a fraud--their water doesn't come from a spring in Maine--it comes from ordinary ground water. At least one of the sites is near a petroleum site.

So, not only are they incredibly dysfunctional and disorganized--they are also criminal.

For almost 2 months they keep canceling or delivering on days different than when they scheduled.
I have 18 empty 5-gallon jugs in a 1 bedroom apartment FOR OVER 2 MONTHS!
Just AGAIN got a cancel notice for Monday's pick up! UNACCEPTABLE
I'm moving—-not only am I done storing their products—-but I am not paying movers to transport them to my new home!

Tried to give 0 stars—wouldn't let me—had to give at least 1 star

UPDATE: pickup for 11/29 cancelled for 11/30…just got notice cancelled and rescheduled for 12/01. RIDICULOUS

UPDATE: just received email pick up reschedule for 01/12. I am beyond frustrated. Not that this now goes into the New Year—-but I am moving and refuse to pay to move them! Picture of email added below.