ReadyRefresh

I have been with Ready Refresh for about 7-8 months and I get a letter from them telling me the price per case of 6 gallon jugs of water is going up from $9.50 to $11.00. I called customer service and told them this was too large an increase since the Cost of Living only went up 1.3%. I asked if they had a military discount. They said no. I also asked if they had a discounted rate for Costco or Sams members. Again they stated no. Let me also state that water I was having delivered was Zhills. In the state of Florida where they pump Zhills spring water the state does not charge the company one cent to pump the water out of the aquifer. What is wrong with this picture? Guess what they offered me? A $5.00 discount off of my monthly bill for 2 months. Then back to the higher rate. They told me this was the best they could do. So I told them to cancel my account.

Terrible company. Can't change orders, they send more that you ask for, they double charge and you can't cancel from the website. The website doesn't connect with the company. I ended up with 8 bottles of water delivered twice AFTER I cancelled the contract. I can't even get anyone on the phone to correct the billing. Now I'm getting threatening emails for not paying for water delivered after the contract ended. Stay away!

Jose
Is the delivery driver of ready refresh and has deliver water to our Aera area in belridge for lots of year and have never had a bad attitude with contractor or clients always very friendly and attentive with any worker as he does his work dropping off the drinking water, always asks if anything else is needed. And also when someone has any questions on delivery he stops explains it very thoroughly so that customers understands how the ordering process begins and how is delivered. Overall Jose does a very great job. Thanks

These people are IMPOSSIBLE to deal with. I've never received such poor customer service in all my life. How they remain in business is a complete mystery to me. Talked to three different people at Nestle' today and none of them seemed to know their job. Stated a supervisor would call me within an hour. Now going on the 3rd hour and no response. They are ridiculous! Had 3 people to refer and a large business but not anymore. Way to drive a reputable company into the ground Nestle'. What a shame. And you idiots have no one to blame but yourselves. No customers = No company... what part of that don't you understand Nestle'? DUHHH!

Deliveries canceled by RR at the last minute and changed to another date. Then on the new date, same thing happens. Big company so no accountability.

Buy a home water filtration system and skip dealing with a company that is too big to care.

Just thought I would let you know that I am looking for a water delivery company. Reviews matter. Due to the amount of negative reviews of your company, I am not bothering to call. Ya'll should take a clue and try to step up your customer service. I had been told by a neighbor that there was a water delivery company that actually charged clients for calls. I didn't believe it but, from the reviews I see it is you guys! Wow - just Wow!

After 19 months of service and trying to cancel I have to pay $50 to them to cancel my service so they can recondition the dispenser that they don't even rent anymore which that was $5 a month would not let you buy, took 3 months to fix a billing error on water I never received. They raised prices 3x since i started trying to bribe you not to cancel with a discount plus customer service is really horrible. Asking to talk to someone else and they refuse and telling you there is no one at all available so call back another time. I would never ever recommend this company to no one how are they even in business.

I can't believe how hard it's to cancel this poor service. It's a total nightmare and they keep charging you even when your account is fully closed and now they are threatening with collect letters from a service a didn't even receive since the account was canceled more than 8 months ago. I honestly don't know what to do, this people are charging me for a service they even didn't provide and they are calling me everyday!

Does any one keep getting different charges each month so they put they only charge me the 60$ each month and then they randomly charge me along with those 60$ the next day 76 this month in aug they charged me 113 $ and then 20$ the next day idgi. Have they done this to anyone else? I do wanna say that I get 5 24 packs of the 12 ounce water bottles and it totals to 56 but then they do this where they charge these other excessive amounts and I have no idea why

I have been sent to collections for water never received and tried numerous times to get i touch with company through calls and emails. They rarely stuck to delivery schedule and prices went up so fast it was no longer feasible to use this company. Now im stuck making a complaint with the better business bureu to try to resolve this matter. Stay away, dont say I didnt warn you!

I have closed my account because I am being billed for water that was never delivered to me. I send them an email and they still bill me. I have notified my bank and after much aggregation the charges are reversed. Sorry I ever signed up for auto pay. Let my incident be a warning to you. If they have you account number, they will bill you even though you cancel your account.

I ordered the water dispenser and the brought me the wrong one came and got it brought me the right one and still charged me for both. I have called 5 time and was told 5 time they will put the money back in my bank which they caused some bounce fees mine you i calculate down the the very last day before I get paid by the va what I can spend the say we will take care of it and pay the bounced fees but I have to give the a copy of my bank statement and hope they will take care of it. I think I'm going to stop them and let everyone know and see what legal action can take before it happens to someone else.

I called to cancel my service because I am moving. I was informed that I will be billed $50 for returning their water cooler to them. They claim that the cooler, their property, has to be reconditioned an I have to pay to recondition the property that they will then rent to another customer. Wash, rinse and repeat. I have, over the past two and one-half years tolerated multiple price increases for cases, bottles, delivery and cooler rental because it was convenient. Everyone should be aware what you're getting into here. Terrible company, terrible customer service and charging to return their property is just the cherry on top of that crap cake. Do yourself a favor and get your water elsewhere.

I have been with readyfresh for a few months after it became impossible to get water bottles after the Coronavirus started. Customer service has been fantastic! Drivers always very nice and very apologetic about not being able to bring the water into my hone due to Coronavirus. Which is totally understandable. Last time they didn't have my water bottles but gave me what they did have on hand. I like that I can change my order up until the day before. And if I needed to get a delivery in between! Very happy and satisfied with ready fresh! Has been a life saver! All my kids drink is water, they love water. They're very happy with our new water dispenser