Raise

I was a frequent Raise.com purchaser until I noticed on my last Citi Mastercard statement that my single purchase of a $23.55 gift card was categorized as a recurring payment for some unknown reason. Since the merchant determines the category, and not Citi, all I could do was block Raise.com, as I don't want to be billed for $23.55 every month for nothing! So for now they've lost me as a customer. Keep an eye on your statements if you use them!

I appreciate the discounted gift card prices available. But, sadly, the 3 gift cards I purchased offered CASHBACK, which I never received; even 3 weeks now after I sent 3 emails to Customer Support.
I'm very dissappointed that Raise hasn't even responded to my emails. They even have a CONTACT BY PHONE prompt to click on, but IT DOESN'T WORK! When I click on it, it doesn't do anything.

I am considering contacting the BBB to report them for their FALSE ADVERTISING SCAM OFFERS OF CASH BACK

Purchased $150.00 in Cabelas vouchers.
When to Cabelas 3 days later to make a purchase. Cabelas says vouchers have zero balance. Tryed several times to redeem. Had to pay for the purchase with another means.
Called Raise for a refund and was told vouchers are good and would NOT issue a refund.
Stuck with $150.00 in vouchers that are useless according to Cabelas
Never buy a Raise anything again

I purchased a gift card and a year and a half later when I attempt to use it the balance is zero. Raise's response was that they only guaranteed a card for one year and encourage buyers to use the cards within one year even though there is no expiration date on the card. They offered me a five dollar credit on a future order. Why would I order again when I can't trust that the card will have the balance I purchased. Very disappointed in the response as I have been using them for several years.

Just had a VERY negative experience here. Tried selling a card - what a ridiculous waste of my time. I really am not sure what even happened here. They claimed I input my email incorrectly - ending in. Con instead of. Com. I don't understand how the system could even accept this. I sent several emails, which were completely not responded to.

I then gave up on trying to sell my card, as it didn't seem to be selling, and I wasn't being replied to via email. Therefore, I tried to redeem the card with the store, and was told I had a $0 balance. Spent an hour on the phone with said store, having them tell me that the card was spent online. I then called Raise - finding their number at the very bottom of the screen in TINY print - seems they are trying to avoid being reached.

Spent 45 minutes on the phone with them - DID finally, and NOT easily, get my profit from sale of the original gift card. I was spoken to with arrogance, had a rude comment said towards me, and when I finally said that I would like to speak to a supervisor, the supervisor told me that they could give me $5 to spend on Raise.com for my time... LOL. $5. WHAT A JOKE.
MY TIME is WAY more valuable than $5! Wow. NEVER using Raise again and will be telling EVERYONE to avoid them! - Kim

Order a physical gift care on Nov. 13 2020. After 2 emails to Raise, I finally received the gift card on Dec 7,2020. It says right on the order slip that "gift cards are to be mailed within 3 business days". It was more like 13 business days. The gift card has teeth marks in it and is damaged to a point that I cannot give it as a gift. I'm not even sure if the merchant will be able to swipe the card as the damage is on the magnet strip side.

So far, I have not had any issues with Raise's electronic gift cards, but after reading so many negative reviews along with my most recent experience with this gift card, I think I might be done with Raise.

I would be a solid and continue shopper on Raise but having to manage and maintain a balances thatmight or might not be there is unacceptable as they sometimes seem to completely disappear from one day to the other. So I can give them as gifts and I'm not always sure that is a balance left so I always have to bring extra credit cards or cash to cover just in case. The raise support team has been great at refunding me my missing $$ but it is something I just don't want to even consider being a possibility when purchasing gift cards.

I bought a Chili's $50 voucher for $37 and it had no balance. They refunded me promptly. Had to complain more to give me $5 credit to buy more gift cards. :/

I purchased a gift card that didn't work. After over a month's time and contacting them, many, many times, I was finally able to get my money back. Pretty worthless 100% Money Back Guarantee if you ask me.

I have been purchasing gift card through your company and now i feel uneasy due to my $300 petco gift card received through mail was a fake. Customer service should at least compensate for what has happen and figure ways to verify seller information before selling it online. I feel customer service is nice but should make buyer happy.

If there is a negative. *******001 that is my rating with this app. They stole my money, I bought 350 dollars with them and when I'm about to use it, there is nothing on the card. It says the card has been redeem already. And when I call the customer service, it takes 30 minutes and nobody answers the phone, so I send them an email and it takes 3 business days before someone had reply to my email. And it says there they investigate on what happen, I should get a reply to them in 14 business days but until this moment nobody has reply back to me. So people of internet don't ever try to buy gift card on this website they will just steal your mo ey

I bought amazon gift card from raise, however it was invalid, they refused to refund me. Why? I need my money back please.

I have been using Raise.com for more than 1 year. I would NOT recommend this site to anyone. The cards just don't work. Save your self the embarrassment at the store or restaurant. Please beware.

Raise.com indicated it was a Brighton "gift card" but it was actually a merchandise return card which states on the back that it can NOT be sold and its nontransferable. It was signed by the previous owner. When I called Raise.com they said they verified that it can be used and to call a local store to see if they will accept it before I make a trip to the store. Well... I tried using it online, Brighton said it can NOT be used online, AND the local store said they can NOT accept it as they could get in trouble because I was NOT the person who signed the card! So I had no choice but to return the card. I told Raise that they should not allow a card that stated it can not be sold or transferred! Raise claimed that I really didn't buy the card from them but from the person selling! What?! I bought the card on the Raise.com website! I got my refund BUT I really wanted the gift card that I though I was buying! Beware, you might get a merchandise return card NOT an actual gift card!

Well, after purchasing several gift cards and not using one after a few months I go to use it and to my surprise the number is invalid and raise will, not help me because its over 60days. It would have been nice if they could look up, this info and accommodate me in some way. I will never use this company again and I would suggest anyone not to use it unless its for an immediate purchase. It just doesn't feel like a safe purchase.

Bought my 1st voucher from Raise on Tuesday; took the $50 Cheesecake Factory voucher to the restaurant on Thursday; was told there was a $0 balance. The voucher had never been used. Forced to use a legit Visa Gift Card that someone else had given me & it worked perfectly. I would not rely on Raise for actual gifts to people, but rather buy a gift card directly from the establishment for them. If it's for yourself & you're ready to cover the amount if you're told it's a Zero Balance at the retailer/restaurant, maybe give it a try. Spent 15 minutes on hold/talking to Raise Customer Support at the restaurant. The Raise rep was calm & efficient, saying the amount would be credited to my account "if I qualified" (per a follow-up email that I received). Kudos to the rep; thumbs down to my Raise restaurant experience during the holidays.

I bought many macy's voucher. Initially these card worked, later macy's website can't recognized them. I have more than $1,000 macy's card. When I contacted raise, they said because of out of 3 months, they couldn't refund me. I still couldn't figure out what's happened.

Gave 2 vouchers to Ruth Christs for xmas. They used the first one on Superbiwl Sunday and everything went fine. A couple months later they tried to use the second one and was told it had already been used. After several calls to Ruth Christs, no history pertaining to the usage of that card could be found. My parents, embarrassed to have to call me, told me what had happened.

I called customer support who were great. She confirmed there was no info on that voucher and immediately refunded my money.

Unfortunately, a couple things are 'sticking' with me;
1) I wouldn't feel comfortable buying a gift from the site again although I would consider buying for myself; and
2) it bothered me that this "100 day guarantee", wasn't emphasized upon sale... if the guarantee they offer only goes out 100 days then wouldn't it follow that all gift cards should be used within 100 days? Furthermore,
3) Although they say 100 day guarantee, in reality if you bought your gift card using a credit card, this is an immediate chargeback, for a period more than 100 days, under the chargeback reason: NON RECEIPT OF GOODS OR SERVICES

My account was suspended due to an error, they detected my IP address was from Canada, I live in Texas! They detected that when I was purchasing an order, they canceled my order only saying due to an issue the order was canceled (I figured someone might have just beat me by a second with that offer). Nowhere was I notified that my account was suspended, I was ABLE to login to the website and browse and change setting in my account. I was UNABLE to login through my mobile app, but it was due to an connectivity issue, not because my account was suspended, it so happen right when they upgraded the app, so I figure it was an issue with the app since I can login with my phone browser.
UNTIL I try to make a order with a good deal and that when I realized it was suspended! I was extremely upset that I wasn't notified, and because it was after hour, I have to let the deal slide. It was a double %off than what it usually is, who want to let such good deal slide!
ANYWAY, horrible on their side for not keeping the client inform as to what happened to their account, at least show somewhere that the account was suspended when they login! If I would've known it was suspended, I would have have it resolve on that day!

If you had asked me 6 months ago what I thought of Raise I would've given it 5+ stars. It was a great place to sell my unwanted gift cards, rarely had any issues with buyers, and got paid in a somewhat timely manner. That's all changed lately though. Now they're asking for very personal information including my Social Security, and holding my money hostage until I give it to them. I'm sorry, but I don't just give out my SSN number to websites.

Raise it probably a safe place to buy gift cards. I was a very reputable seller, and would never try to rip off a buyer. But I wouldn't recommend selling there. If u do sell there take your money out as soon as possible and don't trust them to hold your funds. They're liable to make you choose between your money or the risk of identity theft.

Waste of time, found a $100 JCPenney eGift Card for $81, checked back in a few minutes to find the order was canceled without an explanation. Money was withdrawn from my account and then reversed, which means it will take at least a few days to be returned. Why on earth would I be charged in the first place if the order was just going to be canceled on me? Won't try this again.

Things have changed. The discounts offered on gift cards is not as high as they used to be. Before many of the cards I would get would have 8-14% off but no longer. A card offering 1% off gives me nothing because my credit card gives me 1% back. This is disappointing.

It's a pain to get payment from you, takes weeks to get 30 bucks on my third card sale.