Susan l.

Gave 2 vouchers to Ruth Christs for xmas. They used the first one on Superbiwl Sunday and everything went fine. A couple months later they tried to use the second one and was told it had already been used. After several calls to Ruth Christs, no history pertaining to the usage of that card could be found. My parents, embarrassed to have to call me, told me what had happened.

I called customer support who were great. She confirmed there was no info on that voucher and immediately refunded my money.

Unfortunately, a couple things are 'sticking' with me;
1) I wouldn't feel comfortable buying a gift from the site again although I would consider buying for myself; and
2) it bothered me that this "100 day guarantee", wasn't emphasized upon sale... if the guarantee they offer only goes out 100 days then wouldn't it follow that all gift cards should be used within 100 days? Furthermore,
3) Although they say 100 day guarantee, in reality if you bought your gift card using a credit card, this is an immediate chargeback, for a period more than 100 days, under the chargeback reason: NON RECEIPT OF GOODS OR SERVICES