Raise
Questions & Answers
Here’s what buyers have asked with answers from Raise staff and previous consumers.
51
questions answered
0%
answered within 1 day
Answer:
I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
By Gideon D., over a year old
Answer:
People should unite and file a class action lawsuit against these guys, any attorneys reading this?
By karen l., over a year old
Answer:
You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
By G H., over a year old
Answer:
The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance.
Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore.
The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
By Phillip D., over a year old
Answer:
Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?
By Jill B., over a year old
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