Kim J.

Thredup's acceptance of clothes is erratic at best and do not expect them to take even new with tags items. Very hard to determine what they will take and customer expected to pay for items not taken if you want them back. Very disappointing "profit " for customer when you check to see what they are selling your items for! Also, last few weeks can not even get into my account for the money owed to me... have been back and forth with customer service and still awaiting outcome.

In the past year I have been embarrassed trying to use a gift card purchased from RAISE not once but FIVE times. Each time I had checked the balance on the card when it arrived. Two of the cards were new & denied & the others I had used once or twice no problem & then 0 balance when there should have been one. What is going on here? Being with friends or family, paying with a gift card & being told you have 0 balance is no fun. I'm just glad I had extra cash with me! Each time resulted in a very long wait on the phone trying to reach RAISE customer service and then the hassle begins... you may get your balance back, you may end up with a credit towards future purchases. Future purchases from a company THAT HAS NO REAL QUALITY CONTROL. I EXPECT TO GET WHAT I PAY FOR! Happened again today, now SIX times...$50 gift card received with $0 balance! RAISE offers nothing for my time or inconvenience!