I purchased a gift card and a year and a half later when I attempt to use it the balance is zero. Raise's response was that they only guaranteed a card for one year and encourage buyers to use the cards within one year even though there is no expiration date on the card. They offered me a five dollar credit on a future order. Why would I order again when I can't trust that the card will have the balance I purchased. Very disappointed in the response as I have been using them for several years.