Rainbow

The rainbow in the Aurora Mall in Aurora Colorado the manager has such a bad attitude and talk to their customers any kind of way she sets her own rules made my daughter feel like a thief and I was in the store with her at this time I love shopping at Rainbow I've been shopping with you guys for several years but the manager that you have at this particular store is going to make you lose customers she is really really really rude so I've decided that I will not shop there anymore please do something with your management before people start picketing your store and then you'll really start losing money I've never been in a store that the other employees cannot ring you up they have to wait on her which makes the line ridiculously long and even one of the employees also told me that the rules that she had made up for the store they just found out about themselves her name is Yvonne please this is my favorite store but I will not return until you get rid of that bad manager.

VERY POOR CUSTOMER SERVICE
They make up prices as they go. Leave sensors on clothing. Corporate offices do not provide resolutions. POOR SERVICE across the board. OUTDATED SYSTEMS and PRACTICES. All about your money and no regard for concerns or problenms.

CUSTOMERS BEWARE! THEY RIPPED ME OFF! They do not give refunds on many products and have terrible customer service in store and even much much worse on the phone. They care absolutely ZERO about retaining any customers whatsoever. Go somewhere else

I ordered in Early Sept 3 shirts they keep saying getting items ready. Going to get in touch with pay pal about them. This seems like they are overseas.

I have purchased things from this company for years but after my last encounter I will NOT be buying from them again. I purchased an order and the shipping was excellent. I purchased about 10 items but 3-4 were too big. So I go to return these items with receipt and items were in Rainbow bag from shipping. The first issue was no one greeted myself or other customers entering. It was hard to tell who was working and who was customers. So after I started unloading items someone finally walks up. The first issue was that even though there was a clothing tag on one item the price was on outer bag so I was told no refund could be given on item. I was like OK cool. After she looked at my receipt she said oh you purchased a lot i'll take the one without the price and use the SKU on the receipt. So we get all the way through the process and she says OK where's the card used then looks on the receipt and says oh sorry I can't take it back you paid with paypal. So I told her yea but it was taken from a card attached to that account. She was like sorry next time use a credit card not paypal. I replied there will not be a next time but thank you anyway. Horrible customer service. This should be printed on the site. Receipt clearly advises of merchandise credit for Paypal accounts

Now I remember why I stopped shopping at this store there return policy I came to exchange not get my money back but exchange something I bought not noticing I never got my receipt I keep all of my receipt just in case and I don't have that one they tell me the can't exchange without the receipt it's an exchange not a refund never I again and trust me my voice is strong why would I support such a thing so you just take peoples money just so

Rainbow clothing store, is permanently closing their fitting rooms.
They closed They're fitting rooms during Covid…they must have thought, that trying close on inside of their fitting room, contaminates them MORE.
Instead…they want people to purchase them, put them In their car, taking them inside their house, try them on and then bring them back to the store lol what a joke. Do they wash them, when we bring them back? Lol no, they don't…
Now For some reason (hopefully it's not because of Covid lol) they are permanently closing their fitting rooms.
Almost Everything inside of the store is tight, and form fitting. Myself and others, including the employees of the store, understand that Women have to try on clothes like this before purchasing.
From a business standpoint, This will only cause them to lose sales. I saw 4 people put their clothes back and leave because of this.
I also heard one person say, " they might as well close completely and only sell online, what an inconvenience."
I will no longer shop at Rainbow stores if they decide to close the fitting rooms permanently.

You include a return label only to Charge me $7 for a return on a $20 item? Ridiculous! I might as well have kept it. Poor customer service.

For the most part, you get what you pay for! I only ordered shoes from Rainbow and I like them. But DON'T ORDER YOUR SIZE IF YOU HAVE BIG FEET! YOU MUST ORDER THEM A SIZE OR TWO LARGER! REALLY! I realized that these places that sell shoes made in other countries make them smaller than America. The people who make them are small I'm thinking so they make shoes small. I'm just guessing that this is the problem. However if you don't mind wearing smaller shoes on your big feet then order your regular size!

If I could give a negative star of the store that I visited and the corporate I would give them negative 10 stars. My recent purchase, I had bought some bras and I specifically asked the employee at the register if I could return or exchange these items if they didn't fit as there was no dressing room in the store. She said Yes, I would just need a receipt of purchase and to bring them in before 30-days after purchase. I asked her an additional time just to make sure of her answer and she said Yes I could return or exchange the items. Well I came back to the store 2 days later and talked to the same employee and told her that these items did not fit, she rudely says that I cant return or exchange items. I reminded her that I was here 2 days earlier and asked these specific questions and she said I could return items. She played dumb and acted like she had no clue what I was talking about. So I emailed corporate and explained the situation and they rudely emailed back that I was pretty much out of luck and they are not refunding me. I still have those emails so if anyone wants to see how rude and unprofessional corporate is I will be glad to send them over. I will never shop at Rainbow shops again!

I'm really disappointed in the customer service I received. The store had been closed for COVID-19. When the store opened I went to get out a layaway I had put up. I had spoke to someone to say that I was still interested in getting my purchase. Went to pick up my purchase a few days later only to find out they canceled my layaway. Other retailers started your layaway over not Rainbow they didn't even give you a week. When I got there they had canceled my layaway and still took my money. I could see if I had not picked up because of something I had done but I couldn't pick up because the store was closed. I feel like they should have given me the full refund amount toward another purchase. That way they still could have made money and I wouldn't have lost money. Before this I liked shopping here. I even ordered off the online store. Now I feel some type a way about how they handled their store being closed. I'm sure I'm not the only one this happened to. So disappointed.

I ordered come here online 4 times and never had a problem or issue until my last order they totally screwed up my order it was like 3 weeks in until they finally gave me a refund cuz I never received it but one when I called customer service say was rude as hell I talked to one representative that was pretty nice but the rest was rude and not professional for some reason FedEx lied and said that they attempt to deliver my package when they didn't because I was at home at that time and they escape my package to the post office and it was a total screw up so I will never shop online again at this store only in store

I have never bought from them online, but I love the in person stores. The sales are great! Unfortunately there's no fitting room, but I am able to easily exchange or return the sizes I don't need.

Employees dressed like trash, gossiping about other employees, Trashy, dirty store, racist against white customers.