Rack Room Shoes

I bought a pair of shoes on the 25th of October, and it supposed to be delivered to my residence, but so far on the 27th of November, I have not received it. Every time I called costumer service and every time they says that the shes was sent by mistake to a different address and they would do the corrections and the shoes will arrive in 5 days. I visited the store twice and advised to call and wait; and I am still waiting for more than a month!

Boots don't fit but will cost 1/4 of the boot purchase to return.
Nearest store 4 hours away.
Store Credit and pay your own return shipping - WORST customer service - why would people shop here?

My BF bought 2 pairs of boots for me. Needless to say RR shoes has NO 1/ 2 sizes. ( First red flag THAT THEY AREN'T A REAL SHOE STORE)So I take them back for a refund... oops sorry they say" No refund" but we'll give you an online credit and you can shop on-line" They deduct $20 from the original money spent... not sure why but give me a card. Guess what, there are NO 11s in their entire stock. I wear 10 1/2... so no shoes and wasted $100. Never again. CRAP STORE. Go elsewhere.

I purchased a pair of shoes and wore them 2x in 5 days causing visible blisters on my toes. I went with my receipt to exchange them for another pair. The sandles were still in perfect condition except the bottoms (which you litterally walk on) had a few marks. I was told they would not take them because they were worn. DO NOT SHOP AT THIS STORE

I ORDERED 2 PAIR OF NIKE BOROUGH SHOES ON 7/29 AND I DIDN'T RECEIVE MY SHIPMENT THAT WAS SUPPOSED TO BE DELIVERED TO ME ON FRIDAY 8/5. WHEN REACHING OUT TO CUSTOMER SERVICE, NO ONE KNOWS ANYTHING. THEY KEPT ME ON HOLD. DON'T BUY ANYTHING FROM RACK ROOM ONLINE.

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Agent profile picture
Ka

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Rack Room Shoes
Hello there! Need help? Reach out to us right here, and we'll get back to you as soon as we can!
I have on a pair of new shoes now but they are hurting my feet. How can i return these?
An hour agoAgent profile picture
Ka
Hi, thank you for using Rack Room Shoes Live Chat! How may I help you today?
I'm sorry we do not return/exchange worn items as stated on the back of our receipts.
I bought a pair of Brooks on Saturday and wearing them today at work but they are hurting my feet.
Well how do you know if they are a good fit if you dont wear them
An hour agoAgent profile picture
Ka
You may try them on in our store or in your home on a carpeted area so that the shoes are not damaged.
Ok so i have a carpeted office
An hour agoAgent profile picture
Ka
If the item is not damaged and does not appear to be worn you may try taking it into your store with the box and the receipt to see if we can assist.
Guess i will go back to getting my Brooks at Fleet Feet, there you can wear them all you need and return within 30 days.
An hour agoAgent profile picture
Ka
We are sorry to hear that.
This is so disappointing. I will not shop here again. My feet are very sensitive, surgeries on both feet. This is terrible policy
An hour agoAgent profile picture
Ka
I'm sorry, it is posted in our store on our receipts and website. We are unable to sell worn items so we can't take them back if they appear to be worn.

I purchased a pair of shoes for my husband right before Christmas. We traveled one and a half hours to the Sanford Mall in Florida. When we returned home discovered that the security tag was still on the sneakers. They called rack room shoes and we're told to bring them back to the store so they can remove the security tag. I explained it was an hour and a half round trip for us to drive to Sanford, no concerns no apologies that was our option. She did suggest we could try to remove it with a strong magnet, I am not doing that it is not my job. A second call to customer service they agreed to send a mailing label and explain when they see the movement of the shoes we had with the security tag they would send new shoes. We waited for the label as they were to mail the label to us we do not have a printer. Unfortunately we never saw that label when we called they said they had emailed it to us we explained we don't have a printer again. Finally we received the label I took the sneakers to the pack and ship how to buy a $6 bag and ship the sneakers back. My husband called to see that his new sneakers were going to be sent since there's movement on the ones we had and we're told there is no tracking number or account number or anything like that relate it to those sneakers that she can find. Now we are $90 in the hall and have no sneakers no satisfaction no apology no extra rewards as promised absolutely nothing. I am not sure at this point they can do anything to make it right but at least try.

The shoe quality is good, and they have competitive prices, but DO NOT ORDER online if you do not live right next to the brick and mortar store. You may get a great deal on your shoes, but if they do not fit, or you have to return them, yeah... the cost for SHIPPING IS ON YOU. So get this, you pay for shipping to get them, money lost. Then pay to ship them back... and what your'e out almost as much money as if you didn't return them. So it's a loose-loose situation. Do I pay the fortune to send them back, drive far and waste time and gas, or do I eat it and get stuck with shoes I can't use. Sure, I agree I am at fault. I should have looked closer at their return policy, I realize my mistake now. Hopefully I can warn others so they don't make this horrible financial decision too. I do not not shop much online, and all I wanted was to get something nice for my birthday. Instead this situation has caused me headaches, stress, and financial hardship. Steer clear if you're dealing with an online order and are not near a physical location!

This place only has end of the line, diminished, last of the season clearance stuff. The selection if minimal, the sizes are non existent, the shoes are way over priced and the staff is ridiculous. Don't waste your time. Go to A REAL DEPRTMENT STORE or buy on line,, if this place were to crash and burn tomorrow, I could not be more delighted.

I ordered 2 pairs of shoes from Rack Room about a week and half ago. FEDEX said they had delivered the package on Thursday 9/26/19 and it was not delivered to my house. I waited 2 days before calling Rack Room about this issue. They told me I needed to contact FEDEX, I did and and FEDEX told me that since they had sent it via Smart Post, that Rack Room was the entity that had to make the claim. I have called Rack Room twice and sent two inquiry's, all of which have not been responded to as of today 10/4. Very disappointing and will not order or shop at Rack Room again.

Had to call multiple times after the company received my return to check on my refund, I also chatted in at one point because every time I called the company I was holding for over 30 minutes or longer. The agents that I did speak to on the phone were very short with me and couldn't really answer any question I had about my return / refund. Today after almost 2 weeks I was informed that I wouldn't get what I paid for the Nike's only 50% of my order total... I am so upset that I am also returning the Converse I bought and I will NEVER use this company again...

I received my order today via FedEx of 2 pairs of shoes. The plastic packaging appeared to be run over, the shoe boxes inside were destroyed, the shoe boxes were wet as well as the shoes. The shoes don't appear to be physically damaged but I have no idea what type of liquid yuck got inside and all over the new shoes I purchased. Contacted Rackroom Shoes and was told it is their policy that they won't ship replacements to my address (the same address), but could ship them to my neighbor or the closest store, or another "safe" location. I advised them I took the package off my porch within a few minutes of delivery and the damage didn't happen on my end. I sent them numerous pics of the packaging the way it arrived and also advised the shoes don't look damaged but again they were wet. They tried to say FedEx returns damaged packages to their warehouse and doesn't deliver them which is a huge lie. The package was relabeled by FedEx and clearly states relabeled reason is damaged barcode. I have a pic attached that shows that. I realize they didn't open the package and inspect the contents but you can see the label has water damage. I have received more than a few packages that look like a forklift ran over it or the treads of someone's boots were imprinted on the packaging. I will be returning the shoes because of the bad customer service and ridiculous policy that they can't ship replacements to the same address. I will not purchase from Rackroom Shoes again. I have attached pics to show how I received my brand new shoes today from the swamp at Rackroom Shoes.

Ordered on May 2nd received my order on May 6th, super fast shipping from Fed-Ex which I love because you can log in to Fed-Ex & change your address to a Fed-Ex pickup location. The shoes were the size I ordered & were Brand new No Problems. I would reorder from Room Rack Shoes again in a Heartbeat!

Do not purchase from this vendor. They do not have paid returns even on exchanges. Will not use them again.

I decided to buy my dad some shoes for his birthday. I bought them Thursday and it said it would be delivered Saturday. Great! They send me a tracking number (FedEx) and I was like, I'm not going to miss this! I don't want my dad to see the package! So I hang outside with my mom and sister and I got a notification that the package was delivered.? I try to contact FedEx, but of course, just a virtual assistant. I move on to RackRoomShoes and I'm on hold for about 2 hours. I finally get to someone all they asked was "Name, Order Number, Address." Your package was delivered. Go contact FedEx or go make a case with PayPal. So I try again with FedEx and no luck. I go back and try to contact RackRoom and when I finally got to someone, they disconnected me. I tried opening a case with Paypal, but they gave Paypal the tracking number about 3 times until Paypal closed my case. Now I have no shoes or money. I've tried contacting them multiple times but no real luck. Now I have to try to contact my bank and see if I can make a case with them.

Website is awful and is very slow. Website is always having errors and customer service is never any help.