Rack Room Shoes
Questions & Answers

I would advise potential customers to consider whether they have a retail location nearby. While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own pocket plus be liable for any shipping charges taken out of your refund with Rack Room Shoes should the shoes not fit/work out for you. In the end, you might spend between $12 and $25 for the round trip shipping... and have nothing to show for it. After making 3 phone calls, and a week waiting for a return phone call that never happened, I spoke with Lisa, supervisor of customer service (800)248-0692, about this policy. She was polite and offered to refund only the original shipping charge. Internet pricing and no charge return policies being what they are at major online retailers like Amazon and Zappos, I suggested that their shipping policy being on the customer should be pointed out on each product page of their website. I am sure this will not happen, since it would certainly lower their sales to customers who don't live close enough to a retail store for returns. BE AWARE. I am still out $11.92... don't let this happen to you!