christy r.

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Agent profile picture
Ka

R
Rack Room Shoes
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I have on a pair of new shoes now but they are hurting my feet. How can i return these?
An hour agoAgent profile picture
Ka
Hi, thank you for using Rack Room Shoes Live Chat! How may I help you today?
I'm sorry we do not return/exchange worn items as stated on the back of our receipts.
I bought a pair of Brooks on Saturday and wearing them today at work but they are hurting my feet.
Well how do you know if they are a good fit if you dont wear them
An hour agoAgent profile picture
Ka
You may try them on in our store or in your home on a carpeted area so that the shoes are not damaged.
Ok so i have a carpeted office
An hour agoAgent profile picture
Ka
If the item is not damaged and does not appear to be worn you may try taking it into your store with the box and the receipt to see if we can assist.
Guess i will go back to getting my Brooks at Fleet Feet, there you can wear them all you need and return within 30 days.
An hour agoAgent profile picture
Ka
We are sorry to hear that.
This is so disappointing. I will not shop here again. My feet are very sensitive, surgeries on both feet. This is terrible policy
An hour agoAgent profile picture
Ka
I'm sorry, it is posted in our store on our receipts and website. We are unable to sell worn items so we can't take them back if they appear to be worn.