Rack Room Shoes

I'm really surprised that this is how someone does business in 2019. I placed an order for 2 pair of shoes, one to be picked up and the other to be shipped. I never received a confirmation email and my order was no where to be found when I logged in. However, my credit card was charged. I did eventually get an email that my pick-up was ready but the order still doesn't show up in my account on the website. I ordered in time for Christmas but it isn't looking good for the 2nd pair of shoes. Here I am 3 days later and I still don't have an order number for the 2nd pair of shoes so they will probably not get here by Christmas. I tried calling Room Rack Shoes on 2 separate occasions and I was on hold with no end in sight for over 20 minutes! That's crazy. I can't recommend this business. It's VERY unorganized and is causing lots of frustration.

I went to Rack room shoes Pompano beach, Fl, ready to buy few shoes for the kids, but the manager was extremely rude when I politely asked her to remove the security tag to try on. Terrible customer service, stay away!

I ordered a pair of the black platform converse July 1st. It is now July 29th. I just got off the phone with customer service and the lady had no answers for me. I asked why it's has taken almost a month for the company to send me my shoes and she said they are sold out. If they're sold out why does it say in stock? I didn't even receive an email that you guys can't fulfill my order. So unprofessional. The lady on the phone even asked me why it took me so long to call?! I had the benefit of the doubt but that was wrong of me. I'm mad because you have taken my money and I still have not received my product. No wonder you guys have not even a 2 star ratting. Laughable.

I'm n this time we are in today with the coronavirus rack rooms return policy really sucks. You need a new pair of shoes go somewhere that has an easy return policy. And that's not rack room. So many shoes doesn't fit the same so ordering on line is horrible anyway. But with rack room if you need to return for a different size you have to pay to ship the back to rack room then pay to ship the new shoes to you. You pickup your shoes at the store curbside then if they don't fit your in shoe hell! Rack room just really sucks.

Ordered shoes while they had BOGO 50٪ off. The email they sent confirming the order did not include the 50% off. The money is pending from my card but they can't find my order Probably because its not the right amount. Customer service is no help. I just have to wait for my money to be returned by my bank. Don't waste your time ordering from them. I've wasted a week now on shoes my son needed by a certain date. I wish I had known they had a 1 star rating. Not to mention they outsource their live chat so you have to waste more time calling the number they give you.

I ordered 2 pairs of shoes on-line which I had to eventually go to the Post Office to pick up because Rack Room Shoes does not use UPS or FedEx. They sent me 2 pairs of shoes that was not what I ordered and not in the size ordered. I could not find a number for customer service so I tried their Live Chat option. No on ever responded. I then emailed customer service. I received an automated email that someone would respond within 24 hours. 48 hours went by with no response. But atleast there was a phone number to call on the automated response which I called. I was frustrated but the lady was nice and said she would expedite the shipping of my order by FedEx. After another week, I called customer service. My order was never sent. I returned the shoes as they requested. And my credit card has yet to be refunded. Use Amazon.

2nd pair is 50 % off, not really, 100% rip-off, maybe. I will return to the store and ask about this. If I get no satisfaction, I will contact BBB. Old good stores have changed and forgotten average stores are now number one. Look at the reviews before purchasing, things have gotten messed up a lot. I will now have to seek out better businesses.

I just had the worst experience at Rack Room Shoes at the Delray Beach location. I was trying on four different shoes, which I was planning on purchasing I had been in the store for actually 40 minutes not one person came up to me, which was fine, so I was the one making the decisions, however to my surprise, the store lead her name is Tanya came up to me and said, "is this your mess?" I replied excuse me as I was shocked and embarrassed as others were in the store. I told her I am deciding on a few to leave all that there, and she said, do you expect me to clean up after you, you're a grown $#*! woman. I was on the way by this car. How dare she say that to a customer or to anybody for that matter. I said to her first I would've been putting away what I didn't purchase. However, I was planning on pretty much purchasing everything I tried on, and if I didn't, it is your job to clean up the store bottom line I said I am all set here and you can pick up the shoes that I will no longer practice and I will be contacting your Manager on this matter. I find this view is important for shoe rack, room, senior management as this woman is a representation of your location and your brand, and it also is helpful for many others who potentially they want to shop and not be degraded and humiliated.

I ordered 2 pair of shoes online, received email confirmation and shipping email. However I received someone else's package, with only one pair of shoes! I called them and they can't do anything for me until they receive these shoes back! So not only do I not get my shoes but now I have to go print a return label and find time to send these back before I can get my correct order or a refund! And the second lady I spoke to hung up on me! DO NOT order online from them!

Store has 49.99 shoes, then they ring up 64.99 after bringing it to the mangers attention nothing was done, after chatting customer service nothing was done and after calling customer service nothing was done, I will never shop at rack room again, hope it was worth 15.00

I ordered a pair of tie dye converse on 3/23/22, recieved an order confirmation with a Bag number. Have been checking on the status regularly and finally called today. They can not find my order and have no record of my order even though I provided her with all the information on my receipt. Not only that but I can not find these shoes anywhere! I will not ever buy shoes through Rack Room Shoes again and would discourage others from buy from them also. Very frustrated and unhappy!

I bought a brand new pair of shoes from rack room shoes and they started falling about not even a week later. I paid almost 70$. I politely called and asked for a refund but they obviously said no because " I wore the shoes" obviously I wore them but you shouldn't pay that much for a pair of shoes that doesn't even last a week. Stir clear of this company if you know what is good for you.

I would advise potential customers to consider whether they have a retail location nearby. While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own pocket plus be liable for any shipping charges taken out of your refund with Rack Room Shoes should the shoes not fit/work out for you. In the end, you might spend between $12 and $25 for the round trip shipping... and have nothing to show for it. After making 3 phone calls, and a week waiting for a return phone call that never happened, I spoke with Lisa, supervisor of customer service *******692, about this policy. She was polite and offered to refund only the original shipping charge. Internet pricing and no charge return policies being what they are at major online retailers like Amazon and Zappos, I suggested that their shipping policy being on the customer should be pointed out on each product page of their website. I am sure this will not happen, since it would certainly lower their sales to customers who don't live close enough to a retail store for returns. BE AWARE. I am still out $11.92... don't let this happen to you!