Christine F.

I buy a lot from Abercrombie.com and always had positive experiences until recently. A lot of the items I have been ordering are being shipped to me in poor condition. A couple of items were even ripped. They had clearance stickers over the prices so, I am assuming they were shipped to me from one of their retail stores and not their warehouse. Also, the items were just thrown in the black shipping bag with no plastic bag around it like usually they are shipped in. I really like Abercrombie and hope this doesn't keep happening or else I will stop buying from them online and buy in-store only. Also, they used to have superb customer service but, now it is just okay. The reps don't really seem to care much to go out of their way to make things right like they should.

Fast shipping, free shipping with Prime. Anything and everything you need at the click of a button. No hassle, prompt refunds. Pretty much the most amazing company in business today!

Received my order of two pairs of sneakers and I could tell they were previous returns. They were slightly dirty, laces undone, and the boxes they were in were a mess. One had holes in the top of it. I will never order online from them ever again. Shopping in-store was a very different experience and so much better. I really appreciate the BOGO promotion. And the shoes are high quality.