MARIA D.

I purchased a pair of shoes for my husband right before Christmas. We traveled one and a half hours to the Sanford Mall in Florida. When we returned home discovered that the security tag was still on the sneakers. They called rack room shoes and we're told to bring them back to the store so they can remove the security tag. I explained it was an hour and a half round trip for us to drive to Sanford, no concerns no apologies that was our option. She did suggest we could try to remove it with a strong magnet, I am not doing that it is not my job. A second call to customer service they agreed to send a mailing label and explain when they see the movement of the shoes we had with the security tag they would send new shoes. We waited for the label as they were to mail the label to us we do not have a printer. Unfortunately we never saw that label when we called they said they had emailed it to us we explained we don't have a printer again. Finally we received the label I took the sneakers to the pack and ship how to buy a $6 bag and ship the sneakers back. My husband called to see that his new sneakers were going to be sent since there's movement on the ones we had and we're told there is no tracking number or account number or anything like that relate it to those sneakers that she can find. Now we are $90 in the hall and have no sneakers no satisfaction no apology no extra rewards as promised absolutely nothing. I am not sure at this point they can do anything to make it right but at least try.