QuickenReviews 31

January 24 2024 quicken update is trash. On phone with tech support for an hour and a half. They had me share screen but drive the commands, nothing worked. Their final solution is for me to create a new file and add all of my accounts to the file and start over. None of my history comes with it. They said to just switch between the old non working to the new file to get old data. I can't run my reports with any continuity of data. My data goes back to 2011.
I am deleting every quicken file and the app to start over. I told them the update was when this started, they dismissed that notion.
I don't think I can find a pre-update version of quicken online but I will try. I miss the days of having a CD to reinstall the original software from.
All this digital crap is just that.
Are there and options to quicken available?

God help you if you want to use quicken off line and do not want to pay a ridiculous renewal fee each year. I have used Quicken since it first became available. In the last few years, unwanted changes and now the inability to use it off line makes this product a joke. I waited 20 minutes to speak with a rep who told me there is nothing I can do. Either renew for $51 or look at the renew pop ups and warnings that your subscription has expired. Unbelievable.

I have used and recommended Quicken for 20+ years; recently updated to the current version (last one I liked was 2007, which still works fine for my purposes). Subsequent ones have continued to become more complex, adding features that for which I have no use, but they are there and won't go away! I have WASTED hours trying to get comfortable with the new version, and realize now that I WASTED my money spent to upgrade. Never again!

I have used quicken for years. They always want you to upgrade - I generally go along. The last 2 have had major issues. I have a bank with 5 accounts. I set them up. Some will download, some say "say the financial institution supports an improved connection method" and they don't. I have deactivated all, reactivated all (at the same time), and it will do it again. Why do some set up different when all at the same time. I have spent hours.
So, go to use customer service. Tried to call the other day - gave up after an hour. I tried online chat today. It says the wait time was about 8 minutes. I have been on now 2 hours. Set up same chat on another computer. By then, the wait time was 21 minutes. It has been 50 on it. I have finally found what they are good at. They are the one company that makes the US Mail look like good customer service.
I have issues with the program and lost hours trying to make it work. I cannot even let them know - as I don't think they want to know.
I gave them 1 star since zero was not available. How could a great software become a pitiful one. And, now, you have to buy by the year.

I have used Quicken, first on a Mac and then on a PC since the early 1990s. For years I had no problems with it but recently it has completely screwed up!
First in a credit card account it started treating debits as credits and credits as debits, This made the balances totally false and the account impossible too reconcile, Now it has lost deposits from my bank account making the balance shown on the register totally wrong, resulting in overdrafts and bouncing cheques.

As has been noted by other users, there is absolutely no customer support. I have removed Quicken from my system and now searching for an accounting package that will work,

I WOULD NOT USE QUICKEN AGAIN AND RECOMMEND THAT POTENTIAL USERS FIND ANOTHER PRODUCT.

Quicken. Sells you the software, and then 2 years later it quits working because they want to you to buy a new version, bugs, glitches and all. So Quicken only rents their software. And if you don't pony up, you lose years of YOUR data. And forget about customer service. At Quicken, endless computer phone trees leave you desperate to talk to an actual person so you can stop wasting YOUR time and hopefully solve YOUR problem. But remember, at Quicken, YOUR problem is never their problem, so they couldn't care less.
Private equity: fund a startup to put these scammers out of business.

Cannot believe that an outfit as mature as the owners of Quicken cannot provide decent customer service. An hour's wait for telephone support and a 24 minute wait for "chat" support. And to add insult to injury, they offer a more "prompt" response to customer service questions upon payment of 42 bucks for an expedited "customer service" response.
Unbelievable that one has t pay to overcome the company's own inability to provide decent service. Shame on them!

I bought the customer support for $49.99 thinking it would be the same fantastic help I had last year when I had to wait 20-45 minutes. Wrong! The tech support is based in the Philippines, not Texas or Georgia as it was last year. The tech support seems new and with no experience. I thought I deleted my transactions from last year, I know the support team I used last year could have located my old files. This new team advised me to download everything again from the bank. I called back the next day to ask if they were sure this was the only solution and they said yes. I wasted 3 days manually re-entering in all my checks. After a week, I found my "deleted" file. There's gotta be a better program out there. PLEASE ADVISE!

I was having a few problems with Quicken and could not get through to Quicken so I Googled Quicken Tech Support and tried three "Quicken authorized" support companies. First two could not help me but "Boomerang" claimed they could "Fix Everything". BEWARE! They are a SCAM company --they are not authorized by Quicken and they didn't fix anything --but they charged me $399.99! BEWARE!

10 years ago Quicken was great. Then they saturated the market and became both lazy and greedy. The software is now worse with each release, losing both usability and accuracy. When year after year they fail to introduce fixes, let alone improvements, they then force users to upgrade by discontinuing the very functionality that made it worth buying in the first place, specifically updates from financial institutions. And if you have multiple accounts at an institution their current process will corrupt those accounts after multiple updates, requiring that the online feature be disabled for each individual account before being able to correct it.

I've held off for years of upgrading Quicken, since the reviews have been so negative, but thought to give it a shot, well it was a total mess upgrading from version 2004 to 2016. Almost every account balance was either showing asterisks or a large dollar amount. The conversion did not work! I tried over 7 different times of installing/uninstalling & converting, and worked with Quicken support, but they could not resolve the issue.

Quicken developers should be a shames of themselves, and if there is a QA team, you sure wouldn't know it. Probably everything if off-shored, which is the American way of doing business. It's time for a new player!

I purchased the product from a local retailer, and Quicken says to try a return the product. If retailer will not accept the software return I need to mail it back to Quicken at my expense. Ugh!