I have used Quicken, first on a Mac and then on a PC since the early 1990s. For years I had no problems with it but recently it has completely screwed up!
First in a credit card account it started treating debits as credits and credits as debits, This made the balances totally false and the account impossible too reconcile, Now it has lost deposits from my bank account making the balance shown on the register totally wrong, resulting in overdrafts and bouncing cheques.
As has been noted by other users, there is absolutely no customer support. I have removed Quicken from my system and now searching for an accounting package that will work,
I WOULD NOT USE QUICKEN AGAIN AND RECOMMEND THAT POTENTIAL USERS FIND ANOTHER PRODUCT.