Rokhsan W.

I bought the customer support for $49.99 thinking it would be the same fantastic help I had last year when I had to wait 20-45 minutes. Wrong! The tech support is based in the Philippines, not Texas or Georgia as it was last year. The tech support seems new and with no experience. I thought I deleted my transactions from last year, I know the support team I used last year could have located my old files. This new team advised me to download everything again from the bank. I called back the next day to ask if they were sure this was the only solution and they said yes. I wasted 3 days manually re-entering in all my checks. After a week, I found my "deleted" file. There's gotta be a better program out there. PLEASE ADVISE!