Jim H.

I have used quicken for years. They always want you to upgrade - I generally go along. The last 2 have had major issues. I have a bank with 5 accounts. I set them up. Some will download, some say "say the financial institution supports an improved connection method" and they don't. I have deactivated all, reactivated all (at the same time), and it will do it again. Why do some set up different when all at the same time. I have spent hours.
So, go to use customer service. Tried to call the other day - gave up after an hour. I tried online chat today. It says the wait time was about 8 minutes. I have been on now 2 hours. Set up same chat on another computer. By then, the wait time was 21 minutes. It has been 50 on it. I have finally found what they are good at. They are the one company that makes the US Mail look like good customer service.
I have issues with the program and lost hours trying to make it work. I cannot even let them know - as I don't think they want to know.
I gave them 1 star since zero was not available. How could a great software become a pitiful one. And, now, you have to buy by the year.