Qoo10

This site consists of several stores or sellers, be - careful buying stuff here! Check the reputation of the seller in the site, to friends who've never bought from him, most of the sellers on this site are the intermediaries, they order goods from china site and they take a lot of advantage of your transaction, many sellers on this site is a con,
Been ordered on one vendor, an RC toy, the seller claims to be a high quality European products, paying shipping costs for express package is expensive, the seller promises the goods received after 3 days, it turns out I received the goods 35 days later, and the item was derived from china websites, which provide free shipping service, I was fooled by the merchants of my country, I pay the price and shipping cost is very expensive,
I sue the seller to the admin site, in order to close the account of the seller, the site does not give a good response, the seller remains open his shop and many victims, according to some of my friends this site is a nest of swindlers and thieves,

WORST CUSTOMER SERVICE EVER! I honestly would rate this piece of $#*! a 0 star if I can. I've been a regular customer of Qoo10 for the past few years, everything was alright until recently I met a horrible seller. That seller refused to cancel and refund my order to me, they even ignored my messages so I can't reach them at all. I spoke to the Qoo10 help desk and emailed them regarding this issue, but all they suggested me was to deal with the seller directly no matter how many times I repeated myself that I CAN'T REACH THE SELLER BECAUSE THEY'RE NOT REPLYING MY MESSAGES! So I asked them, since they are the seller from their platform, I believe they should have the phone number or email which can be contacted alternatively right? But no, they once again told me to liaise with the seller, I assumed that either they don't have it or they simply can't be bothered to help. Com'on, If i was able to contact the seller, I won't have to seek for their assistance right? They acted like it's none of their business and they're not part of the responsibilities despite the fact that I ordered through their platform, so how has it got nothing to do with them? I seriously don't understand the need of having "help desk" if they're being so unhelpful and irresponsible to the point that not even 1% $#*! was given. So, SHOP AT YOUR OWN RISK! Nothing happens, you're lucky. Bad things happened, they're gonna wash their hands off and you're on your own. I won't be surprise if Qoo10 has many scam sellers, because they totally allowed such things to happen.

*WILL I RECOMMEND TO A FRIEND? Hell no. Unless I wanna break the friendship. I'll recommend to someone I hate though