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Qoo10 Questions & Answers

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Here’s what consumers have asked with answers from Qoo10 staff and previous consumers.

2 questions answered
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Question:

I want to buy the bts love yourself tear album on qoo10, but it's like a low price which i kind of am suspicious of. is it legit? reliable?

Answer:

Yes its reliable. All the albums that I buy from Qoo10 are reliable because they have connections with Korean companies and such. There are also a lot of merch that you can buy on Qoo10 and I like them.

By Poo P.
Question:

Are you sure your staff will answer? i called this morning at 11.05am spoke to a male staff and not sure if he hung up or line was cut the least a customer sevice personnel will do is to call back since he already obtained my account email address but he didn.t then, i wited and called back at 12 plus, it says to call back after lunch then called back about 2.05, spoke to" shyra" on my mobile, talked half way, totally quiet but line still on then use land line to call while hanging on to my mobile, spoke to izak, talked halfway, he claimed my land line is breaking, said will call me back on my mobile but didn't!!! then, i called again, spoke to syi kin, said she is not able to transfer the line to the earlier staffs whom i spoke with, asked me to repeat my purpose of calling, i refused and request to speak with management and she said she will submit request to manager to return call, but don't know when will i expect to receive the call when being asked and that was at 2.30. it's 3pm now, i.m still waiting for the manager to return my call, will i receive the call??????? i wander???????

Answer:

I have the same issue. They said they will call back. I waited for two days they didn't call. Ask to speak to manager and also waited but never get back. Until now, no one dare to call or gives names of the customer service in charge.

By Deb T.
Question:

Hi, can a non-receipt claim be appealed?

Question:

Is this seller fake

Question:

Question:

I have an order for 2 leather straps panerai style... covered by cfmd order qoo10 # 76326686. was informed that items were sent sept 5. wondering when is the estimated arrival? will it come thru the postal office or door to door? thanks. emil

Question:

What type of services do you offer?

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  • Where is the company located?

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