Qoo10Reviews 86

Be wary of cheats as they misrepresent their products. I bought a carton of Oatly milk, naively thinking that the price was for a box of 10 for $80 when in reality it was for 1 carton of 946 ml of oat milk! I was later told by the customer service personnel that it was clearly stated as 1 carton for that price and that I had misunderstood that the 1:10 was referring to the quantity/ stock the seller had.
I admit that I am new to this site but never have I imagined that any owner of a reputable online platform would allow their customers who buy in good faith to be fleeced and not offer any form of apology or recourse. NOTHING! BE VERY CAREFUL WHO YOU BUY FROM. Qoo10 has no intregrity.

Do not buy expansive item from qoo10. I bought a keyboard that cost around 100 plus. Delivery got delayed for 3 days and only when I looked closely and I see there is a button that say reasons for waiting. They say the payment is currently under review. Why can't they email me and said the payment is under review? I check my debit card and the payment got through. I used 1 to 1 inquiry, call and live help and none of them could resolve my issue on that day. All of them asked me to wait or email *****@qoo10.sg to submit the required document. I told them I did not received the email and could they ask them to resend the email again? They reply me the same computer reply "please reply through *****@qoo10.sg"? Then securepayment reply me moments a day later and their reply are not polite at all. They said "we have request for document on 28/11 for document verification" but I did not received it at all on that day. They did not explain why the payment did not go through and it felt fishy they are asking for my verification when my previous payment got through. Overall a very bad experience on using their services

Seems like I'm not the one with issues of qexpress and terrible customer service.

I paid the same price as qexpress but my item was posted out on normal shipping. The seller did not bother to entertain my queries. The feedback site did not reply my feedback. The live helpdesk said they couldn't do anything.

Why would they allow a $2.49 mistake. Ruin their reputation, instead of just providing proper customer service. Amd after sales service.

I have always been a strong supporter of theirs. But this incident has left a terrible impression in me. That even the qoo10 helpdesk are not pro-customers.

OSA Living is the worst! Made waste my trip cabbing down there! Wanted to look at the item before purchase so I enquired on what time I could head down the their warehouse.

I checked with them their opening hours and was told that they that they could only update me the opening hours the day before.

After the the person claimed to update me and failed to, I had to check the opening hours with the person. I was told that they would open about 2-3pm till 6pm. I reached early at 2+pm and asked to be told they'll take an hour. After that I was told that they would reach at 4pm and ask me not to wait.

What is this!? Purposely wasting my trip and time?

If you are lucky, you may receive items in time. However, once if there is some issue, then your nightmare begins. The seller just try to delay and cheat you, never answer your question directly, the customer service is also sloppy and inefficient. I tried to buy hair wax from the website, I didn't received the item in 7 weeks, I reported to customer service 4 weeks, and they finally replied. However, still not a single trace of my refund. I won't shop on Qoo10 anymore. Other e-commerce provide much better service.

23rd November during Black Friday, I bought an item from Q10,
How you now Black Friday is once a year, and you can buy stuff for cheeped price.
I decided to buy a dyson hair dryer, for 450$ instead of normal 700$.
After chasing them for almost 15 days the item was finally shipped out on the 13th December ( or at least this is what they said... was a lie)
2nd Jan 2019, I still can see the item is in shipment ( transit to dispatch for over 20 days... something must be wrong...)
So I call them...
They said ok we will find out where it is and let you know.
3 days after I receive a message that the item have been refund!
WTF?
I never ask for a refund, and the refund was only 440$, and now if I want to buy this item I need to pay 700$. This is unfair and is taking advantage of spender. If you want to make it fair you should first ask me, or refund the full value at today not at that day or offer em other option instead of decide by yourself.
Q10 are thieves
Diffide from this vendor

The reason I give it a 3 star because I've bought from good and honest sellers too, who always deliver and will send replacement if item is faulty.

But I also faced a seller who not only use fake photos but also doesn't respond after transaction is done! I bought a smartwatch from the seller, he advertise it as able to use Sd-card to expand memory but it not only doesn't have that feature, the watch is totally different from what is shown in the photo! I couldn't get in contact with the seller after that and being something less than $20, I decided to forget about it