Haotian J.

If you are lucky, you may receive items in time. However, once if there is some issue, then your nightmare begins. The seller just try to delay and cheat you, never answer your question directly, the customer service is also sloppy and inefficient. I tried to buy hair wax from the website, I didn't received the item in 7 weeks, I reported to customer service 4 weeks, and they finally replied. However, still not a single trace of my refund. I won't shop on Qoo10 anymore. Other e-commerce provide much better service.