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QLinkWireless

How would you rate QLinkWireless?
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Ohio
1 review
0 helpful votes
Follow Sonia F.
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Nothing but trouble
April 24, 2022

No service in area didn't receive my free tablet and got charged 50 dollars more than why I was supposed to. Now am getting run around about the phone warranty. If I could give zero stars if it would of let me.

Date of experience: April 24, 2022
Texas
2 reviews
1 helpful vote
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Having Q Link kind of reminds me of dial up Internet! Takes forever to send pics or video. Videos don't stream smoothly. I've had a few dropped calls, and the free laptop they advertise is not free! You have to pay like 10.99 for it and it's probably worth 5.00. Customer service people have been friendly. I give 3 stars for that.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Awesome Service!
July 24, 2022

My only complaint is halfway through the month my data does slow down quite a bit. If I turn airplane mode on then off again, it will usually fix it for a lil while. It's free service so I hate to complain about anything, am truly grateful for this blessing.

Date of experience: July 1, 2022
Washington
1 review
0 helpful votes
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Hello Cuban they're always doing me right I've been with q links for 12 years now but I love their service I love everything about them

Date of experience: August 1, 2024
Missouri
1 review
0 helpful votes
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Phone usage
August 14, 2023

My phone is old it don't work right.I asked if they can upgrade the phone.it cuts on and off by itself.I need a new phone.please.I can afford straight cash but can do a payment plan please.Torsha Powell.

Date of experience: August 14, 2023
Washington
1 review
2 helpful votes
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This is the worst phone service. They do not give you unlimited.they get money from our goverment to pay for this service. But then we don't receive it. I have sat on hold hours to speak to someone. Read other complaints you will see that this company is a scam.

Date of experience: March 1, 2024
Montana
1 review
0 helpful votes
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Well Q Link wireless is by Far the Best Free phone service I've ever seen. Or had! The customer service is awesome as well as, friendly and helpful! Thanks to All of You. If you qualify, why not give it a try. I an pretty sure, you will also be impressed!
Thanks,
Samantha SinClair

Date of experience: June 1, 2022
New York
1 review
7 helpful votes
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At first this company was great. Then they told me i had to pay for new phone. Ok I did the $19.99 one. Ok so it states wait 24 to 48 hours to go from processing to shipping. It's been a week. And you can't get an answer on how long just to wait. I really hope they don't let me down. If it take this long what about the tablet. I hope more people will make reviews this company gets millions of USDollars and my 19.99 where's my phone and the tablet you promised?

Date of experience: June 21, 2021
Ohio
0 reviews
1 helpful vote
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Poor communication
April 13, 2022

They do not tell you this, but your *FREE* tablet requires a $10 co-pay. I also had a VERY difficult time finding out how long it takes to arrive... 6 - 8 weeks. WHY is it so hard to find that out? Also, every time I call, it takes at least 3 mins. To get through the automated voice prompts!

Date of experience: April 13, 2022
Texas
1 review
2 helpful votes
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Not as good
May 14, 2023

It was good for a few months no problem.
Then it all went down hill.
Lost service in certain areas but that is expected with all carriers.
Your internet will slow down almost enough to where it won't work when you reach the maximum usage of data. They claim to have unlimited but not true. They do not respond to emails and customer service you cannot understand them. They restrict your websites. I tried even after a new phone. I wouldn't recommend.

Date of experience: May 12, 2023
Michigan
1 review
7 helpful votes
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Very easy and streamlined
May 1, 2022

Thank you for all of your assistance helping me set up my new phone plan! No more monthly cell phone bills^_^ I had the Mint Mobile 12 month (1 year) plan which was in its final month, so that's why I had to switch as soon as I could. I'm very satisfied with the service, thank you again

Date of experience: May 1, 2022
Pennsylvania
2 reviews
4 helpful votes
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Amazing
June 9, 2022

The fact that we are in a time in our country where gas prices are through the roof and food expenses as well as rent. This program is a breath of fresh air for anyone just getting by or barely getting by, as a newly single woman i had to rebuild and start over, i'm so thankful

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Signed up for a free phone
Should not complain right.
Well it automatically started taking payment from ebb till exhausted.
Sent a low end Worthless tablet again not ordered just taking more money fromm ebb.
The internet service has been incredibly slow...
Really sucks...
Not recommending.

Date of experience: March 24, 2022
Ohio
1 review
9 helpful votes
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Unlimited is a fraud
October 29, 2018

Do not pay for unlimited service. They cut your data off due to excessive use! Talk about a scam. They don't slow it down. They turn it off! Go with boost Mobile and keep the junk phone as emergency only. Yes it's junk. Taxpayers should sue.

Date of experience: October 29, 2018
New York
1 review
0 helpful votes
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So thankful
July 1, 2022

This has saved me from so much worry. I have been worried about how I'm going to pay my phone bill during these expensive times. I can barely buy enough groceries to last for the whole month between me and my toddler. This is a little weight off my shoulder

Date of experience: July 1, 2022
Colorado
1 review
11 helpful votes
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Dangerous
May 2, 2022

I'm part of the address confidentiality program. If they send something to my address in my name our lives could be in danger. But they don't provide an option to send to P. O. Box or just using your initials. Under law they are supposed to not publish this information but someone named "Thomas" did not care or maybe comprehend English. I wanted to sign up for a phone for emergencies they don't provide phones.

I called waited on phone for 20 minutes and this guy couldn't care less about my situation and refused to help. It's scary what these people do.

Date of experience: May 2, 2022
New York
1 review
7 helpful votes
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They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.

Date of experience: January 22, 2024
Nevada
1 review
10 helpful votes
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What happened?
July 4, 2020

Suddenly this weekend I am without phone service! "My Mobile Account has been closed"... why? And getting through to a live person is impossible. I was under the impression that Q Link had 24/7 tech support... no way. I am going back to Verizon on Monday. I am getting exactly what I paid for by signing up with Q Link... nothing!

Date of experience: July 4, 2020
Washington
1 review
28 helpful votes
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Customer service/call center located in India is shocking for American standards. People answering the phone read from a script and can only assist you with basic things. It took four calls to change an address! Purchased a new phone from them and they said it was delivered, however, I did not get the phone. Was told that I would have to buy another phone! This company is a scam.

Date of experience: August 31, 2021
Washington
1 review
0 helpful votes
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Q-link
July 7, 2022

I love your service. It's been awesome! It works great, although I'm still learning about it. Everything you've promised is real and you have followed through with that. That's really really important, and hard to find. Thank you!

Date of experience: July 7, 2022

Overview

QLinkWireless has a rating of 2.5 stars from 806 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QLinkWireless most frequently mention customer service, sim card and new phone. QLinkWireless ranks 3rd among Mobile Carriers sites.

service
428
value
405
shipping
379
returns
251
quality
393
This company does not typically respond to reviews
+115