QLinkWireless has a consumer rating of 1.29 stars from 158 reviews indicating that most consumers are generally dissatisfied with their purchases. QLinkWireless also ranks 64th among Mobile Carriers sites. The most common issues with QLinkWireless are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I transferred the service to an old s5 and it works great. Gps\text\calls work fine. The internet is fast. You can use a gig pretty quick,don't watch videos. But it's more then enough it to apply online, look at job listings, fill out online paperwork, lookup phone numbers and GPS. I would give them 5 stars but the first phone they sent me was garbage, id have preferred a flip phone. The phone they sent me often froze up and filled itself up with memory via its own updates. GPS never worked. When it wasn't freezing up I could make phone calls and text. Check to see if you can use another phone with this service, mine was not on the list but you can't enter your phones eimd or something like that and check to see if it's compatible. All the info is on their site.See positive reviews
Worst customer service, hands down. WOW!! Good luck. All I needed was simply a new sim card...they won't accept a PO Box and insisted that it be sent to the physical address (which has no rural USPS delivery, no mail box). They insisted it would arrive, it did not. It was returned to sender, which is what I tried to tell them would happen. They refused to listen. I tried twice with online chat and three phone calls, totaling hours of frustration with overseas operators. Worst company I have ever dealt with.See critical reviews
Tip for consumers: do not use Q LINK for life line phone
Call customer care at 611 OR call 1-888-801-6232. You will verify your birth year and then you will press 3. But the hold will be very long. They give you a callback option but it can take 48 hours, so just plug the charger in, put it on speaker and go do your own thing while you hold for hours. They will probably not resolve what you are calling in about and the agent might get rude and then it will be harder to get through next time but that's how you get a live rep. Good luck!
Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Your service is probably inactive now. You'll have to reapply and then they'll probably make you jump through hoops to get qualified again and then have to deal with a nasty rep on the phone so you might be better just going somewhere else.
There is no such thing as customer service from Q-Link! It's scam operation run out of Florida. REPORT this scam to every relevant state and federal agency! Should be run off of the federal government program as SCAMMERS!
I have a compatible phone and nobody will get off there lazy ass to help me get it done, yes im computer stupid so yes I need as much help as I can get
Apply to another provider! Q-Link is a complete scam! Even this site is run by Q-Link and now and again a rep or employee puts up a five star review to counteract the piles and piles of negative reviews! DO NOT DO BUSINESS HERE!
Q Link applications work a little different for everybody, Analisa! If you log in to My Q Link and check your Order Status, you should be able to get a better idea what's going on with your account. https://qlinkwireless.com/members/login.aspx
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.