QLinkWireless has a rating of 2.37 stars from 788 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about QLinkWireless most frequently mention customer service, sim card, and new phone problems. QLinkWireless ranks 73rd among Mobile Carriers sites.
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Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀
They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.
When the world was going on lock down, I was pandemic panicking. With no work, rent and food were a struggle. I was resigned to have no phone when a friend told me about Q-Link. I was grateful for any service, but Q-Link is easily as good or better than any other carrier I've had.
Tip for consumers:
If tour looking for value, or even free service, if qualified, I have no reason to consider any other carrier. No dropped calls. Fast downloads. Streaming Spotify in my car., and testing how "Unlimited" the.data.plan is. Well, my record in a.month so.far was 59 Gs. Never slowed down, always reset on the first day of every.momth. Talk for hours. Text like a kid again. Q-Link has you covered.
Products used:
I received a SIM card and switched it with my old one. New number, no issues...until I broke my phone!
They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.
Having Q Link kind of reminds me of dial up Internet! Takes forever to send pics or video. Videos don't stream smoothly. I've had a few dropped calls, and the free laptop they advertise is not free! You have to pay like 10.99 for it and it's probably worth 5.00. Customer service people have been friendly. I give 3 stars for that.
Tip for consumers:
Don't expect to get a free laptop for signing up because it is not free.
Products used:
Phone service
Thank you for all of your assistance helping me set up my new phone plan! No more monthly cell phone bills^_^ I had the Mint Mobile 12 month (1 year) plan which was in its final month, so that's why I had to switch as soon as I could. I'm very satisfied with the service, thank you again
Tip for consumers:
Q Link Wireless is only for SNAP and Medicaid recipients
Products used:
Q Link Wireless cell phone plan
Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀
If you ever need the phone in an emergency, you'd be dead. Worst phones and service. Q link has been robbing the government and the people with crap products and service on us while they get paid big to have the government contract. How many of your CEOs are being indicted?. I hope my review makes people avoid your company you are the scam.
Lost my phone. Bought a new one. I've been waiting 7 weeks for a new sim card. Qlink has left me without my phone number of 20 years all this time. Don't waste your time contacting them. Customer service will only tell you what's on your web account which you most likely already know.
Tip for consumers:
You pretty much get what you pay for here.
Products used:
Phone service
After being full time caregiver for last 6 yrs of my 94 yr old mother's life, then having to take early retirement and Soc Security at 62 and apply for SNAP food assistance, this phone service has been a very welcome and useful tool. With little money, now I can still make calls and access the internet thru my free phone service. Very grateful.
Tip for consumers:
Very easy process to obtain phone and service and upload supporting documents to verify govt assistance.
Products used:
QLink Smartphone
Servicio al cliente es horriblemente malo no hay manera de comunicarse con ellos, y si le envias un mensaje online dice que obtendras la respuesta en algunos dias, so se como la fcc les pudo otorgar un permiso de telefonia celular. Se lo deberian de quitar. Pero bueno si hay dinero de por medio esto no va apasar, no la recomiendo los review de las personas hacia esta compania son horribles.no cometan el mismo herror que yo puesto que no lei primero los comentario de las gentes. Antes de scojer esta compania, espero les ayude.
I am really upset. I hope you guys are recording & listening to your reps when they talk on the phone. I called for 2 simple questions & the guy (Abel) was smacking gum in my ear the entire time & I finally asked him to stop, he starting rubbing his mic to make loud noises. I am beyond sick & I am just trying to get help & this man was so rude & treated me like garbage. Am I poor? Yup! I am now bc my disease took everything from me. Do I deserve classism treatment? Nope! I don't care who you are. He's got me in tears & literally shaking. It's also ableist, because I told him I'm sick. I'm disappointed in my fellow humans right now.
Tip for consumers:
Don’t get Q Link, or maybe encourage them to train the staff better.
Products used:
Q Link Wireless. SIM card will be here tomorrow, but after the phone call I just had, I don’t know if I even want your service.
This is the worst company and most incompetent company I have ever dealt with in my life. Horrible! Horrendous! Awful from top to bottom!
The data is on the very low end. Compared to my friends post paid T-Mobile. His is always faster than mine. Sometimes it's too slow to use. Since it's free I expect to be low priority. Overall it works okay.
Tip for consumers:
That you need to have a quality phone
Products used:
Unlimited talk,text,and data
Wouldn't do anything different. This phone takes excellent pictures. Not to mention free services. And I got the phone at good price.
Got my sim card on the 12th, wouldn't work so I called, they answered said to follow the pamphlet yeah already did, sent me to some one else couldn't understand them what so ever and they wouldn't help at all anyway, the other 2 were extremely rude, said my bf couldn't help set it up yet the other 2 had no problems I have some medical issues I can't talk on the phone... They said I had too no matter what, then they said oh we will put you on hold and hung up, spent over an hour trying to get a hold of someone and they completely ignored us... They were also raided last June wish I knew before trying this
They are so unbelievably unprofessional and rude in every way.
Tip for consumers:
Never use Qlink
Products used:
Sim Card Kit
They not only stole from me.But they lie every month saying I ran out of unlimited minutes and that I have to wait for two weeks just to be able to use my phone again...these people have made me miss Christmas because I was in the hospital and was not able to contact with my family...I have had a death in my family and didn't know...I have missed my doctor's appointment all because of this horrible service and more so horrible staff
Tip for consumers:
Do not get service with these people
Products used:
The sim card
The fact that we are in a time in our country where gas prices are through the roof and food expenses as well as rent. This program is a breath of fresh air for anyone just getting by or barely getting by, as a newly single woman i had to rebuild and start over, i'm so thankful
The service is good, the particular phone I have is difficult to use and often will not wake up. I use it once a week to call someone as well as have someone call me. It is very slow to respond although I keep it charged. I probably need to upgrade to a better PHONE but that would ruin the whole idea of FREE life line service. It IS just for emergency anyway. But I always appreciate the QLinkWireless service for providing this phone at all! THANK YOU~
Products used:
Life line phone, this is the second phone in 6 years, worth it.
The service is fine. It's what they advertise. The phones are a big issue.
I bought a phone in December that was $500. In February, the battery exploded. Apple said the phone was so old, it never should have been sold. It was dangerous.
I was told SORRY, our hands are tied. Not even a discount to replace the faulty one. Bring your own phone if you use this carrier. They don't care who they screw
Tip for consumers:
The plans for phone service are good, just don't buy a phone from them
Products used:
iPhone 11 pro $500+
Battery exploded after 2 months and they said so sad too bad, nothing we can do. Shotty business
Never been without service no matter in what country I can always count on qlink u are the best
They say it's free and unlimited but the data goes so slow you can't get anything at all done. You end up having to purchase more and Nothing changes. The customer service is horrible and your data runs so slow its impossible to get anything accomplished. When you call them they don't care, they are rude, and I feel like it's a scam.
I have had the worst time with Q-Link I can't make a call or receive calls I don't understand. I have had two cards and neither worked. I waited 72 hr as the tech said it didn't work. So I put it in another phone same thing nothing.
Products used:
Q-link sim card
I Absolutely Love This phone service percent! I'll never use any other cell phone company for coverage. You will not be disappointed at all believe me.
Tip for consumers:
Just do it
Products used:
Cell phone
This is the worst phone service. They do not give you unlimited.they get money from our goverment to pay for this service. But then we don't receive it. I have sat on hold hours to speak to someone. Read other complaints you will see that this company is a scam.
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.