QLinkWireless

Purchased a phone in June. Sim card would not link to network so a new phone was supposed to be shipped to replace it. It's almost October and still no
Phone. The excuse is always " It's in queue at Amazon and the pandemic has things backed up".
I have asked to have my money refunded as I have gone elsewhere to purchase a phone and have been promised my money back in five business days three times without success. This IS NOT a good business to deal with.

I called today to fix my phone because my sim card was not working I talked to a help person they then said they would. Have to transfer me to someone else so they could figure it out because the first lady did know what was wrong after over 1 and a half hours the call auto disconnected and it asked me. How was my service my phone is still not working and I just wasted over 2 hours in total trying to figure out what was wrong with my phone and never. Got an answer

I bought 3 phones at different times every one broke. Also they took away my Data and also I could not make any phone calls. I had to wait til the beginning of the following month to get my service. Yes I am on lifeline

Those scammers we all hate getting calls from all the time, this company is that group. None of them know what they are doing or how to assist you. Calls don't go out most of the time data is capped but now they make it look like you still have data because they advertise it, however you cannot do anything, no matter how many times you do what they tell you when you call them. Don't fall for it. The positive reviews clearly are them creating fake accounts to boost their reviews. Its trash and they are only stealing government funds and collecting your info.

I think Qlink wireless is a great service that does help out the less fortunate ones who are struggling to get through these hard times that we have been experiencing for the past 2 years or so. It helps those ones to still be able to keep in contact with family especially and friends as well.

Ugh. Awful customer service. I get 2 emails for every notice 20+ in 6 days. Tracking#'s can't be traced. Incorrect product order was supposed to be corrected. No correction. Website help requests get a "Sorry page not found" error every time." Hold time message went from 13, to16, to 26 mins. I waited 60 minutes. Will update this review reflecting changes or resolution. Supervisor was very nice. If you want a bundle, get it. After the initial offer, it's GONE forever. A one time offer. Later the prices much higher or the items aren't available. Link to ALL federal lifeline providers https://www.fcc.gov/consumers.

Every month I've had issues with the data, pages not loading, no access to email, and everytime connected to tech support and on hold for over 30 minutes to make me do elementary things that I had already done. Every time they have to reset something at their end to fix the issue and it takes up to three days. My 4G phone is absolutely useless on their broken network most of the time. Look at the records tech support and reset whatever you reset last month and admit your network is broken. With all that they offer me to buy more data. With for their unreliable network, don't expect ANYONE to buy anything from you including more data.

Don't go with Qlink. Nothing but problems. Can't understand customer service because they're all foreigners who can barely speak English. (That is, if you can navigate your way through the automated system to get to a real person). They claim they give high speed internet but that's a lie. I use the speed checker app called Meteor and most times I'm getting less than 2 mps download. Qlink gets millions of dollars from the federal government for the lifeline program and they don't deliver. Makes me wonder how much kickback someone at the FCC is getting. Qlink sucks.

This company is so shady that it has already had federal raids by law enforcement on their offices, look up Asad Issa, the owner of this company on the internet, it looks like he should be on an episode of American Greed. Called up just to get info on their company for lifeline because assurance had phones on backorder. Told me they needed info to see what I qualified for in my state because each state was different. But what they were actually doing is fraudulently stealing my information and then switching me to their company without my permission. When I found out, they don't provide phones I told the Representative I wasn't interested in going with them, but she had already gotten enough information to steal my account and put it with their company. I filed a complaint with the FCC, FBI, Florida Attorney General's office and even called the brevard county sheriffs after I found out all the deceptive crap they've been raided for already

QLinkWireless offers a great program to those in need. Receiving new service was simple and quick. The switch between providers was hassle free. They provided easy to follow instructions with videos for those who need it. They allows you to bring your own phone and number if you chose too. Recieved the new Sim card quicker then they had said 3 days later instead of 7. Activation was just as easy as the rest. Service has been good no dropped calls no lost signal and not the typical quality you would expect from previous experiences. Very pleased

I don't know how, but Qlink is blocking most service. You can be staring at a t- mobile tower - no bars! ( And my BF helps design those towers, so yes, he can spot which are which.). I thought getting TMobile would give me great coverage, but even in main areas with towers all over, 1 bar, no bars. Gave up and went back to Verizon's cheapest deals. Oh look, 5 bars! Going to cost money, but at least I know I can reach AAA if I break down.

It doesn't matter what or when but there are way too many freezes on my Q link...I never had that many freezes on other phones or other company's! Its not the phone...but I can tolerate it and that's my Only issue!
Q- Link has provided me with perfect service I'm happy to say... Please keep up the great work!
Sincerely
Mr. B. R. Thoennes

Claim to fame of unlimited data just To mislead but what is it good for if the network of Qlink is worse that that of a third world country. My 4G hops to E and no page load, constant disconnects, not trust worthy to do any sort of work (bank, official forms, applications,...) with it as it may quit at any second, I hear the company has been under investigation several times and the government insists on using the entity and fills their pocket to get bottom of the barrel unreliable service. Tech support is a total joke and a waste of time. Run and find another provider.

You get what you pay for. Being on food stamps I was signed up. Everything worked fine until my log in information did not match theirs. Then my phone was stolen and I tried to log in. Good luck with that. Tried their help line. Ran around in an automated circle. Spent hours trying to get through. I honestly think that they have no real person to assist you. I even wrote a letter to their Dania, Florida office. No response. After two weeks I did a review search and realized I'm never going to get my issues resolved so I switched to another carrier. They are the absolute worst hands down

I would have gave them a zero if it was an option you could hold online for 2 hours waiting to talk to somebody about an internet speed that is 03% of a megabit I finally got to talk to somebody she put me on hold again for another 2 hours and then it hung up on me I called tech support directly and after 30 minutes it kicks you out and gives you a new set of options

I ordered from qlink because it was free. Now I know why. They sent me sim cards for my phone. None of them fit. I even tried to cut one down
No luck
I tried to call them busier automated system would not let me speak to a live person
I found another number on the internet
After putting false statements in I finally did get a live person that could barely speak English and she could not understand what I was telling her. I finally gave up. So unless you are fluent in foreign languages steer clear of qlink!

I'm loosing my data for the fifth time in 5 months. I log into the phone company everyday or at least once a week. Still the same end result, is it truly unlimited data since my Tubi movies are buffering for long periods at a time. I just had this same problem last month with this company.

Lost my phone. Bought a new one. I've been waiting 7 weeks for a new sim card. Qlink has left me without my phone number of 20 years all this time. Don't waste your time contacting them. Customer service will only tell you what's on your web account which you most likely already know.

I am really upset. I hope you guys are recording & listening to your reps when they talk on the phone. I called for 2 simple questions & the guy (Abel) was smacking gum in my ear the entire time & I finally asked him to stop, he starting rubbing his mic to make loud noises. I am beyond sick & I am just trying to get help & this man was so rude & treated me like garbage. Am I poor? Yup! I am now bc my disease took everything from me. Do I deserve classism treatment? Nope! I don't care who you are. He's got me in tears & literally shaking. It's also ableist, because I told him I'm sick. I'm disappointed in my fellow humans right now.