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QLinkWirelessReviews 806

2.5

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
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Censorship Central
July 28, 2023

Im poor. A victim of the pandemic atrocities. Im surprised the govt even offers a wireless assistance program, but im sure there is an underlying benefit for them and detriment for those of us using the program. Enough opinion.
Qlink wireless is administering some of this program, and is the provider i currently use. Ill begin with: there is nothing high speed about their service except the signup. They are incapable of porting an existing number and Whether the organization is directed to censor my content or whether it is of their own accord. Qlink censors a will. I have experience their "blocked content" pages on several occasions. For instance, when attempting to visit a podcast from a link in my email, (whitelisted contact), qlink deemed that the site may contain "hate speech", ACCESS DENIED. Or another site, Cheaper than dirt, was blocked due to "weapons", ACCESS DENIED. I will post screenshots as soon as i find where my device saved them to.
If you require using the america connectivity plan, avoid qlink wireless. How dare this NGO dictate what i choose to review. And if the govt cartel condones this lawless fraud? Well, why am i not surprised? 0 stars for qlink.

Date of experience: July 28, 2023
North Carolina
1 review
0 helpful votes
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Join
June 6, 2023

When you activate services you're in and then you can't move over and instead of moving you to another provider they just close you're account and they take you're number.

Date of experience: June 6, 2023
Arizona
1 review
0 helpful votes
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I've only been a customer for these months and it's been pretty great you just got to make sure you know what you're reading and if you don't you can always find out what you need to understand

Date of experience: June 3, 2023
New Jersey
5 reviews
11 helpful votes
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I've had QLink Wireless for a few months now. I'm on ACP as I cannot afford a bill at the moment. On Saturday, they shut off my service without any warning whatsoever. You can't call customer service on a weekend, and when trying to call them, I get an automated message claiming I moved my cellular service to another carrier which is BS. I'm now stuck until at least Monday and I'm missing important incoming calls. Of course I can get another provider, but I can't port my number to another carrier without a transfer PIN which you can only get by speaking directly to customer service. Worse yet, when you call and do actually get through to a live agent, they're overseas like most customer service numbers these days (India in this case) and you can't understand half of what they're saying and they can't understand half of what you're saying. Even worse, those calls to their customer service DROP frequently substantially adding to the overall time you have to spend on the phone. Extremely frustrating! Furthermore, about 1/3 of my incoming calls go straight to voicemail just like the old days of mobile phone service. I have all 5 bars to show coverage. No visual voicemail either. Avoid this company if you can afford to.

This is extremely poor service

Date of experience: May 21, 2023
Georgia
1 review
0 helpful votes
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I've had a problem with my phone from day one after repeated calls to Customer service I decided to just deal with or be without a phone for weeks again. My service is great though my tablets great zI just have to shut my phone off and restart every time I make acall.

Date of experience: May 14, 2023
Texas
1 review
2 helpful votes
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Not as good
May 14, 2023

It was good for a few months no problem.
Then it all went down hill.
Lost service in certain areas but that is expected with all carriers.
Your internet will slow down almost enough to where it won't work when you reach the maximum usage of data. They claim to have unlimited but not true. They do not respond to emails and customer service you cannot understand them. They restrict your websites. I tried even after a new phone. I wouldn't recommend.

Date of experience: May 12, 2023
Indiana
1 review
0 helpful votes
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Qlink
May 5, 2023

Good service.Just wish the speed of data wouldn't slow down with usage.With unlimited data it shouldn't slow to almost a crawl.

Date of experience: May 5, 2023
California
2 reviews
0 helpful votes
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Every things seem's to work so far just waiting for sims card, the phone is pink like I ordered it's a little smaller than I expected but works fine so far. Thank you

Date of experience: May 4, 2023
Nevada
2 reviews
0 helpful votes
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I'm very happy with the service.
I was able to use my own phone.
Good strong signals.
You will definitely want to use your own phone.
You can call Qlink and find out if your phone is compatible by giving the EMEI number found in setting then scroll to bottom to about phone. There you will find all the phones information like emei, etc.
Highly recommend.

Date of experience: May 2, 2023
Michigan
1 review
0 helpful votes
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Promised me a free phone and tablet for bringing my own number and they gave me the runaround till to late to get it n I'm in need of a phone badly with mom dying in ICU and missing calls from Drs and family about it

Date of experience: May 1, 2023
Pennsylvania
2 reviews
0 helpful votes
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Service
May 1, 2023

I'm so pleased to join qlink wireless as an old customer...so keep going and you didn't let me down and i will never ever let you down

Date of experience: May 1, 2023
New York
3 reviews
0 helpful votes
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Fast delivery.
June 12, 2023

I ordered my tablet on 6/8 and I was very surprised to receive it the very next day. Thank you so much

Date of experience: May 1, 2023
Texas
1 review
0 helpful votes
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Sky Device
April 24, 2023

This tablet will not stay connected to the internet it is not useful for most things It can be used to check stuff like email and watch YouTube

Date of experience: April 23, 2023
Oregon
1 review
0 helpful votes
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Slow as paste
April 18, 2023

Save time, keep old phone, don't sent help questions and NEVER EXPECT FREE TO BE GOOD. Service is so slow I died waiting for 911 to be connected. Kept asking to close app. That's our government helping retired people! 50 years paid in raising 4 kids alone. Crap show

Date of experience: April 18, 2023
Arizona
1 review
0 helpful votes
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Better service and what it doesn't work great inside sometime I make phone calls and phone don't even ring half the time I wonder what's wrong and all the sudden somebody picks up the phone or it doesn't go

Date of experience: April 14, 2023
Ohio
1 review
0 helpful votes
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Picks up about anywhere and service is great all the time,free service is always good to have on hand

Date of experience: April 13, 2023
Minnesota
1 review
0 helpful votes
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The phone service is decent an the txt messages are kinda hit n miss an the interweb is spotty most the time

Date of experience: April 6, 2023
Puerto Rico
2 reviews
0 helpful votes
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Very good
July 2, 2023

Excellent product for everyone who needs coverage signal wherever you are.I use when my other fone doesn't work.

Date of experience: April 5, 2023
North Carolina
1 review
0 helpful votes
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Some aspects of dealing with the company were trying to say the least. The selection of phones leaves alot to be desired.

Date of experience: April 4, 2023
California
1 review
0 helpful votes
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From day one I realized the data was slow. I figured I'm new so maybe it's because my account wasn't fully ready or something so I gave it a few weeks. Now after a few weeks my data is super slow. Nothing in the agreement that I can see anywhere where it says how they dish out the data. They leave you in the dark prior to signing up. My data is so slow right now it's as if I don't have any data at all. I can't load a single page from the internet. This is a joke. What a mistake. At the end of this month I'm going elsewhere. Oh, and I never did get the promoted offer. They jipped me on that to. Q-link gets -rep. (-rep means bad reputation) To hell with them.

Date of experience: March 27, 2023

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115