They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.