QLinkWirelessReviews 806

Qlink shut me off for no reason I don't recommend it terrible service and customer service they don't listen to anything you say

So my as advertised unlimited talk, text, and data plan through Q-Link wireless is absolutely anything but unlimited. Without warning they shut off my data completely at 15gb, then also without warning, my talk service was shut off. Their explanation, well it's not unlimited. But it's advertised as unlimited. Try speaking to someone at qlink, almost impossible! Typical wait time on the phone is over an hour, use the call me back feature and the wait time says within 72 hours. Use their live chat feature and the wait is average of 45 minutes, there is no alert feature to alert you that they are ready to talk.if you aren't watching the chat, it will end within 30 seconds. Complaining to them does absolutely nothing. Nothing that they advertise as a feature of their program is real. They cut you off at random then ask you to spend 3 times what any other carrier charges for services that advertise as "low cost." They commit fraud at every turn. Oh yeah, their unlimited high speed data throttles down after 1gb to 3g speeds. Their high speed prior the 1gb is barely 4g speed at 3-15 mbps. I ran speed tests, after 1gb it throttles down to 250kbps to 450kbps. Unreal how absolutely horrifying their customer service is, even worse is their actual service. There are numerous lawsuits against them and numerous Government actions pending against them for fraudulent practices. You would do better to go with literally anyone else. Try assurance, or just pay $10 a month through mint or cricket and get service that is what it says it is. These guys at QLink are world class crooks!

I'm on an unlimited plan provided by government assistance. They continue to restrict my services stating I've used enough data for the month on an Unlimited plan. Instead of slowing down my high speed data they continue to restrict my services. I cannot text, nor use my internet/data. During a trip using my gps I've gotten lost from the sudden restricting my services. They continue soliciting me into buying more minutes and more data and state that there's nothing they can do about my services which is very confusing being that I have an unlimited plan. They also continue to blame the government stating it's due a funding cut that they've already stated via email/text that this effect wouldn't take place until March of 2024. The fact that they're trying to get funding out of customers before hand is ridiculous. I've been have issues with this company since I've enrolled. It's seems like they're getting money from the government to help customers but continue to try get additional money out of customers for promised services. Seems like a big Ponzi scheme. I'm happy to hear the government is cutting funding for this fraudulent business.

I had qlink and i was in the lifelock program with unlimited talk text and data. They shut off my data and when I finally talked to someone after a week of holding and being hung up on and no help what so ever I was told that unlimited has limits! That makes no sense how can unlimited have limits!?!? This company is fraud and should be sued for false advertising

You cannot get a live person on the phone you leave a call back number they never call back I've done it three times it's the worst wireless service on the market they're ripping the government off and you if you use their service no customer service no call back you can't talk to a real person I've been trying to get my phone number from them for days now I've wasted hours on the phone they're the sorriest no customer service they're lying with that five-star rating I give them a minus five star rating

Hours on hold then the rep don't help at all.how do you get away with this disrepect to customers.please fix this

1. Sometimes I can hear another person's voice on the line during a call. Call frequencies seem to overlap.
2. My iPhone sometimes drops the call while I'm talking to someone.

On the 17th my phone was disconnected For no reason. I was 2. Days without a phone. I Used my tablet to communicate as best I could, I have arthritis, I need to be able to speak. You insisted I needed a new SIM card. The first SIM card was sent to an old Address.Then you Rerouted it to the correct address. Meanwhile I think Friday my phone started working with my old SIM card and it worked just fine until, Your orders, I inserted your new SIM card that's when all hell broke loose AGAIN because I told you it would! 2 days later my phone started working Because I was smart enough to put the OLD SIM card back in.( Thefew times I had service)I was on the phone with q link. 3 times I repeat 3 times I was on hold for a supervisor 4 hours and was then disconnected. I'll repeat that 4 hours in case you didn't hear that 4 hours!Do you think this is ridiculous? I'm actually on hold right now and it has been 55 minutes.3 different times you have allowed someone to steal me from you I have not signed anything I have not spoken with anyone my service is just transferred without my knowledgeAnd if I'm not mistaken you're compromising my information with other peopleHow in the hell is this possible i am a very private person and I do not, do not, appreciate any of this! You always seem to plead the fifth Play the innocent one well what Am I? I will be waiting for a response that's the least you could do. I bet this is not one of the reviews that you will show

Anything qlink advertises as "unlimited" is the opposite. I just talked to over 5 different customer service representatives and they cant understand anything i tried to explain to them. My acp/lifeline unlimited talk/text/data plan (that worked so slow the entire time having it) randomly stopped working completely. I called the automated help hotline and it told me i have 0 minutes of talk and 0 text and have used 9.58 out of my 5g data plan. So i called the customer service line (that takes around 30mins to 1.5 hours to get ahold of someone) and explained what happened. NONE OF THEM CARED. They said "it's just because i am out of my plans monthly data and text limit and it will refill on the 1st of next month." I asked them how only 10Gs of data is reaching my "unlimited" data limit and they said it's because i don't have any more high speed but my data is still active. It's not active i know the difference between a slow ah phone and one with literally nothing loading at all. I asked to speak to someone who could actually help me maybe since the person i was talking to just kept repeating the same sentence and wasn't helping me. She said it will be 16 minutes. SIXTEEN MINUTES. I then was on hold and the automated system was counting down my minutes every other 5 minutes until it got to like 6 minutes left… Tell me why i was waiting on hold today listening to terrible elevator music for THREE AND A HALF HOURS LIKE COME ON. Im not a angry person and even after having to recall after the 3.5 hours were waisted i was still calm to the next representative. When i told her i was just on hold for that long she said "well thank you for your patience" Girl… you guys flat out lie to your customers about everything. I immediately switched to truconnect just now so hopefully they are better. Apparently im not the only one qlink switched plans on people after around 2-3 months of using their service. It's a scam and i hate them. (photo only shows 2.5 hours cause i forgot to screenshot at the 3.5 mark… i want my time back)

I would not recommend Qlink to anyone period. My account stated I would have unlimited talk, text, and data. All lies. My phone stopped being able to receive or make calls after the 2nd day. Reason being they said I went over my 1000 minutes of talk. The data went out after a half day of service. And they said I went over that amount as well. Min you this whole time my account is stating I have unlimited talk, text, and data. The rep stated it was a change the company had just made and the only options were to pay for more minutes or wait until the next month. Mind you this is only 3 days in. I wasn't mad at him he was cool. But the company sucks. How do you keep sending people messages to people telling them to activate their sim card they have unlimited this and that and then cut them off after 2 days. I wish I give them zero stars. Worst company ever. Only use them if you are completely and desperately in need of phone.

They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.

Please do not deal with this company they are liars I was told that I had unlimited data and after I bought a phone from them for $150 they told me that I no longer had unlimited data their phones are no good I have went through 3 phones with them Their customer service is terrible. They are scammers that try to take advantage of low income people and they need to be stopped

Q Link Wireless is super mid. I have the unlimited data plan, but the data is VERY MUCH LIMITED. When I'm at school, it stops working in some classes. Today, it quit working, it says my data is working, but it literally isn't sending my messages. THIS IS NOT THE FIRST TIME IT HAPPENED TO ME.
Q Link Wireless is not worth it. It's super annoying, and SO slow. I shut off my phone,sp I turned my data on and off, I've done so much, BUT THE STUPID DATA WONT WORK.
If Q link wireless has 100 haters I am one of them, If Q link wireless has one hater, I AM THAT HATER, If Q link wireless has 0 haters I AM DEAD, If Q link wireless has -1 haters I AM STILL HATING ON Q LINK WIRELESS EVEN WHILE IM DEAD! I HATE Q LINK WIRELESS‼‼‼‼

Q Link wireless is...
-Slow
-annoying
-scamming
-ghetto
-cheap
-LIMITED!

🎀DO NOT GET Q LINK WIRELESS UNLESS IF YOU WANT TO BE ANGERED AND HAVE PATIENCE1!1!1!
I DESPISE Q LINK WIRELESS IT IS A CHEAP GHETTO SCAM!🎀

I've only had Qlink for about a year and the service has been okay but in certain areas of Omaha, NE. I get dropped calls and the last experience I had with them was this morning, Jan 16,2024, when I woke up I needed to call my Dr. and I could only make emergency calls. I used my friends phone to call QLink to find out why and I get a recording telling me that I had switched providers, which I had never done. What is up thith these companies stealing?

The only thing I would recommend would be to get additional sim cards for the family but overall very good experience

This company is not safe to use. I received a phone that is giving to me with someone else's information Including there kids school, every penny they spend on their cards, kids doctors, dentist, practice schedule, passwords, and more. And when contacting them. I get nothing but excuses. And the phone I got don't even hold a charge more then 45 mins. Was told I was to take label that was sent to Walmart, target, Costco ECT. To get it printed. Only to find they don't do that. Another lie. After not having a working phone I have had to buy phone cards for my original phone, just so I can make calls. Because I couldn't even speak to them in their phones they sent me. Then send me a SIM card for my phone that was in roommates name. So here I sit paying for something that don't work. And the sim they sent to roommate was for a person who don't even have a phone. So why would I order a SIM card with no phone. After many hrs talking to then I just get the run around. Heck they couldn't even send the right SIM card.
Think Twice Before Ordering with this crap company.
And now they want me to give video or photos of my problem. The only thing is that I would be putting someone information for all to see. I took video of all messages and phone calls from this person personal account. But if I post it I will get into trouble. But they can send phone it with all this info on them and get away with it. I would think that would be a breach of privacy. They are to reprogram all phones and numbers so this does not happen. But they don't. So he aware of what you put on any government phone from this company.

I have not got to use your service yet. Have not hot my chip yet. Also i think u have wrong phone number for me.

They advertise you get free UNLIMITED data, talk, and text. You don't. You can only get 30gb of data and they shut it off completely and then calling and texting starts messing up. When on the phone asking why I couldn't use my data they couldn't figure it out saying I had unlimited 3rd time calling I was finally sent to someone and was told I used all of my data up. 30 gbs is not unlimited. Not to mention I was asked personal questions about my house, how I got my phone where I got it, and other personal details and they would talk about the weather.

I get a email on the day of contract has been updated every month like clock work. Thank you Kenny Paulson

One of the worst phone services I've ever had, half the time you can't do text or go on the web unless you have Wi-Fi. They promise you different things like free phone and other stuff and when you sign up they back out on everything. Do not go with q Link I am currently looking for another carrier