PurpleBricks

I saw the commercials about Purple Bricks and researched their website to learn more. It turned out that they did more to sell a house than the "traditional" agents that charge TOO much $$ in an era where the Internet brings most of the customers. I just can't understand how brokers try to justify high commissions. Well, I called Purple Bricks 1-800 number and made an appt. Who doesn't want to save money? They set me up with an appt with the area Realtor, Mel Stewart. He called me, found out my needs, and answered more of my selling questions. When we met, he was very prepared, timely, and professional. I truly believe that this company is the way of the present & the future. Anyone badmouthing them is probably agents who are worried that their high commission model is being threatened. Sorry traditional agents, I'm saving money AND selling my house on the MLS!

I live in a pricey suburb of Toronto. Purple Bricks (formerly Comfree) did not tell me that their listings do not show on the real estate board for my area. After 6 months and no offers I have canceled my listing. I am out 6 months of my time and $800. I really wanted Purple Bricks to be successful and even offered to pay a full buyers agent commission but nothing worked. Purple Bricks method might work for an entry priced home but it does NOT work for a home at a higher price. The staff were very nice but... the objective was to sell my home and that has not happened.

I just used PB to sell my house last week- had 24 showings in the first three days, sold for a price above what I expected, and I estimate I saved $13k compared to if I worked with a realtor. It was busy, but PB really streamlines the process and I was given friendly customer service along every step of the way.
That said, the market is strong and my house was the type and location to sell itself. PB doesn't work any magic- it just streamlines the logistics. Ultimately, all the important steps along the way- how your house is staged, the wording of the description, asking price, strategy with offers, etc- are all on you as the seller. Do your homework, have a clear plan.
PB can save you money, but if your ideal is having face-to-face conversations with an invested, patient expert who can walk you through the entire process step-by-step, you might want to find a Realtor (although, to be fair, many Realtors don't fit this ideal either!)

Do not waste your time. From the beginning, not even meeting in person yet, was extremely frustrating. We wanted to list with PB. We didn't even get to the meeting point. They requested paperwork, like Wills and Death Certificates. Why I ask? They were unable to provide a professional answer as to why. I believe they are not familiar with CAD realtor laws. I refused to provide this, they denied our services. I spoke with a Manager after many emails, I had asked her to email me her name, she never did. My point, if you can't even get past the paperwork, imagine the nightmare of communication with trying to sell. Do Not Go with them. Hire a professional... Do not pay them the 3k.

I went with purple bricks in London. Joe Ansems. Absolute garbage. I'm a first time buyer who came in for a week from another province wirh a deadline to buy. Easy sell. I tried for weeks to set things up with him and he kept saying to wait. Then he made an appointment and messed up the day, I drove 3 hours out of my way from my brothers house to see it, and he tried to blame me for his mess up. I placed an offer day one and he just said ok. Told me nothing about any properties, gave me zero advice, then straight up stopped booking appointments for me. All he did was unlock doors. Total garbage and absolutely useless.

We put our house on the market just after Labor day, 2018. We had several showings in the first two weeks. We accepted an offer to purchase our home within those two weeks.
We were extremely happy with our realtor agent, Synthia Puglia. She was very professional, knew the market well and priced our home, according to fair market, for a quick sale.
We were also very satisfied with the amount of money we saved in commission pricing. Purple Bricks was a great service for us.

We had our house on the market for 40 days and 1 visit with PB. On the PB site, the numbers showed a lot of interest but this did not translate in to visits. The agent that came to the house spend 3 hrs giving a lot of advice (a waste of time). We spend extra money for the Assist service and booking service as well (again not worth the money). When I called them to suspend the service, the person I spoke to told me I would need to pay $100 if I decide to change my mind and I said I don't plan to. If you plan to sell your own home and just want to have your house on MLS then this may work for you but I really don't recommend them. You are on your own by listing with PB and no different from putting a 'want ad' in your local newspaper.

What a rude and unprofessional company. Got told I could only deal with one person at PurpleBricks which was Ben Williams. I have bought and sold several properties and I have never spoken to such a rude and clearly arrogant man. Ben Williams told me that I could not even talk to the owners of the house at the viewing and that all communication must be with him. Surely the owners of the property would know more if I have questions about the property. All to earn a bit of commission! Would NEVER use this company, especially Ben Williams. I suppose that is why they are CHEAP and want their payment upfront.

I feel that the experience over all was ok, but as we didn't want to accept certain offers, that we were no longer treated as a priority. We were told many times, that if we didn't accept certain offers that we would not get better, and that we might as well just take offers that we didn't agree with. Also, at the end of the process we were not given all of the information we requested. We asked many times what our cut would be after all was said and done and it seemed like some things weren't divulged as we came out with almost $7000 less than estimated.

Initially we had a wonderful agent but unfortunately they left and our house wasn't managed for about 4/5 months.No-one informed us and we had to constantly ring being passed from one person to another. We ended up taking our house off the market as we were at a disadvantage on the market as our house had been on a while - so we had to pay the fees without a sale. I advise you get what you pay for - we now will end up paying a lot more than we should have initially