Initially we had a wonderful agent but unfortunately they left and our house wasn't managed for about 4/5 months.No-one informed us and we had to constantly ring being passed from one person to another. We ended up taking our house off the market as we were at a disadvantage on the market as our house had been on a while - so we had to pay the fees without a sale. I advise you get what you pay for - we now will end up paying a lot more than we should have initially