On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PurpleBricks Reviews Summary
The overall reputation of Purplebricks is significantly marred by consistent complaints regarding poor customer service and inadequate support. Customers frequently express frustration over unresponsive agents, lack of communication, and unmet service promises, leading to a perception of the company as unprofessional and unreliable. While some reviews highlight successful transactions and cost savings, these positive experiences are overshadowed by numerous reports of distressing situations, such as delays in property management and mismanagement of listings. The prevailing sentiment suggests that potential clients should consider traditional agents for a more reliable and supportive experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had to rewrite the spec
Still simple spelling mistakes and wrong number of bathrooms advertised
Rubbish pictures taken on a phone camera
Energy certificate x3 the price I found online
2 viewings then nothing for months
Hounded by telephone immediately I signed up asking personal info
Hounded by their solicitors
I had to chase the agent
Simply rubbish!
We sold our property through purple bricks.
The PB's agent was Nicola Kirk who was very professional throughout the whole process.
We had several viewings and a confirmed buyer within 2 weeks at the full asking price!
The follow up has been excellent.
Sounds great on paper, but in reality all they do is take photographs and stick them on Rightmove and Zoopla. Their valuations are based on others in the area (you can check that yourself using Rightmove to see what has sold), and usually they let you decide (they gave me a range of between £120 and £130K). But the killer is, when you feel they're doing nothing for you, and want to sack them after 3 months without a viewing, you can't, well not without paying them in FULL. May sound cheap, but there's a reason for that.
From the business
Save thousands when you sell. A faster process when you buy. Avoid real misery. Purplebricks is a refreshingly simple platform that's transforming real estate.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members