PurpleBricks

Called to view a property. Was immediately contacted by a PB coordinator. I was told I would be contacted by Steve, a real estate agent, "specialist" in buying, for buyers without an agent. Then, within minutes, received an email that Steve wasn't available after all and I should expect a call from Sabrina. I received a call from Sabrina who, (sounded 12 years old), proceeded to ask my questions about my financial situation and that she would not show me the property unless I disclosed if I was 100% financially ready to buy. I told her that I wouldn't be asking to view if I wasn't. She said that wasn't good enough of an answer and I need to answer all her questions and "stuff". I told her that I wasn't comfortable with the conversation, that I had bought/sold many many properties over the last 25 years, and I wouldn't be moving forward. She said "sorry you feel that way". That was it! I was not able to see the property. If I wasn't a seasoned buyer and seller, I would have been sucked in to make a deal as quickly as possible so the agents could do as little work as possible. I had considered hiring them to sell my property but not anymore! I will do it myself. Terrible, terrible system.

We mistakenly signed up with Purplebricks(PB) to do what every other seller wants - to get on the MLS & Realtor.ca and save a substantial amount of their home's equity instead of paying it out in real estate commissions and fees. Our rural home is valued at close to $2M and PB gave it the highest value compared to 3 other local realtors we contacted. This seemed great but our experience so far has been very disappointing. We have had ZERO calls to show our home even though we offered cooperating buyer's brokers the customary 2.5% commission. It confirms realtors have what I call GAS are Greedy, have Attitude and are Short-sighted.!
It is obvious that realtors are still not at all comfortable with the PB model and have basically organized themselves to boycott any properties that are exclusively listed with PB. What is the most annoying fact is that PB are actually accepting realtors from other agencies/brokerages to actively list or link their listings to PB website.
If this is not a MAJOR conflict of interest then I don't know what is?
It is clear PB are getting paid to link these listings yet those same brokerages are not bringing buyers to any seller who has an exclusive listing with PB. The PB concept may work in large urban areas where competition between brokers is fierce but beware of having an exclusive listing with PB if you have a high end value home or are in a rural area. The local realtors will BLOCK you!
I expect my listing to expire with no buyers ever having approached us and consider the $550 we spent with PB to be a complete waste of money.

We sold our condo in Etobicoke, Ontario, with the help of Anthony Spensieri and Nancy Forester, both excellent professionals, highly recommend them, we where so lucky to have them on our side. During the selling time we started looking for buying first in Brantford, Ontario and had the help of Debra Varey who was very helpful from the beginning but we change the city. Debra is excellent and professional real estate broker. We highly recommend her
We started to look for a home in the beautiful Garden City St Catharines and we where so lucky to have Stephanie Doan-Lynds who was with us all the way from showing and negotiating to buying our lovely home. Her support, experience and efficiency was highly appreciated and as a result we are the proud owners of a beautiful house.
We praise all the above and especially Stephanie for the patience and professionalism. Thank you all and PurpleBricks.ca
Stella and Nick Marculescu.

So, you think, what's the worst that can happen? You pay them the money they want, and then nothing happens. The money's gone.
That's our experience. Like it or not, the commission is the incentive. With PB, they have your money, and no reason to make any effort to do more.
Compared to the realtor we finally hired, PB is straight amateur hour. Technically, you have a realtor, but in reality you are expected to deal with the customer assistance office. If you can get a response. In our case, we were told by two reps that the reason for not being able to get anyone is "it's our really busy season". Well, DUH! That's why we need you! It's the busy season! Getting our house on the market in the slow season would hardly be worth it, would it?
It took forever to get online - the PB listing only, never did get to MLS - and in 10 days, not even a contact. Nada. Zilch.
And the website - cheap, grainy pictures taken by the agent herself. Our special "complete market analysis" - three clicks of her mouse button to call up houses in the same price range within a few kilometers of our house - none true comparables. I had already done the same "complete market analysis" myself, and a whole bunch more. At the end, we didn't even get a recommended listing price.
You get what you pay for. I only wish. I was expecting to get what they offered - a PB listing, website, photos, and calls. What I got was a Grade 10 marketing student's version for a class project.
Commission sales suck. We all know that. After all, you could sell your house without an agent just by listing it for a little less than market value. Stick the sign in, pay for an MLS listing (about $30 a month where I live) and stick a sign - a good one, please - on your lawn. So the first 90% of the commission you pay is for nothing. But paying a commission to get a sale is still better than paying PB $3000 to get nothing.

The words below are not my opinion. They are the titles of comments of other PurpleBricks users. I however agree with all the comments 100%. The rest is up to you…
Source: https://www.sitejabber.com/reviews/purplebricks.com#103

• Terrible customer service
• Sparse customer service presence
• Lying, Cheating scammers... Worst experience ever. DO NOT TRUST Purple Bricks! You have been warned
• wrong advice
• RUDE
• Inexperience Realtor, Poor Customer Service
• Frontlines are far from being qualified real estate advisor.
• Sloppy and misleading
• Terrible realtor
• SHAME ON U!
• Hidden in plain sight!
• Hidden in plain sight!
• Try to suck you in.
• Stunned at how horrible they are. Worth paying more to a real agent.
• Dreadful service and company
• Careful - you get what you pay for!
• They Suck!
• Don't waste your money and time
• Unfortunately, cannot provide 0 stars.
• Worst experience ever
• Terrible service
• Get what you pay for - nothing
• As a buyer, PurpleBricks is horrible to deal with
• Horrible!
• You will not be a priority and the agent is always busy
• Misleading (false) commercial advertisements
• What a $#*! Ing bull$#*! Scammer fraudulent real estate brokerage
• Not treated as a priority
• Don't Do It
• Definitely use someone else
• Don't use purple bricks
• Using a normal local Realtor not these!@$!$@@
• A nightmare, timewaster from the beginning.
• Just plain terrible, you get what you pay for.
• Can't be trusted
• Brutal
• Zero viewings in 100 days. A year of misery. Avoid at all costs
• Not a good experience
• Not happy with service
• Seller beware!
• Not a good business model
• Awful
• You may as well save your money and do it yourself
• Stay Away From PurpleBricks
• Stay away from this fraud and time-wasting company