PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
It came really fast and it looked just like the picture. The size is also very flexible because the straps in the back adjust to make it more form fitting. Overall the dress was perfect and so happy to wear it to ball!
This is lovely dress, had alot of compliments when I had it on, and also shipping was very fast. Love it.
Great dress. Fast service and the price was super affordable compared to other websites. Just awesome
Hi,
I wanted to say that I'm a huge fan of your company.
I've been a long time buyer of your company and can't imagine buying anything else. I know a lot of people probably email to complain and it can be tough responding to those, so I thought I'd add a little positivity to your day!
You're doing great work, it's appreciated in my house, and I wanted to say thank you.
I don't know if you have any samples or coupons you could send my way but I'd be most appreciative to try more of your products.
Thank you and have a great day! Elizabeth
The dress was beautiful. It arrived faster than I expected to, which was a big relief. The sizes were also very accurate and the dress fitted me.
My dress is gorgeous and looks amazing. But they definitely could've done better. The lace on the dress is the worst material I've ever seen, it's so cheap and tacky. Same with the zipper. Like I get so much anxiety zipping it up and down because I'm scared it'll rip. Also the sizes need to be fixed. Someone who is extra small & has a 24" waist will most likely not be blessed with a 33" bust and 37" hips? Like it's pretty idealistic. The top of my dress is completely covered in lace detailing so I cannot properly get it tightened because it will ruin the design. Either they should have more realistic sizes or let you put in Your measurements.
Ordered a dress, did not fit, was able to send back but thought the 10% restock fee and $8 to print the label was kind of deceiving since they play up their return policy. I don't think there should be a restock fee if it is clear it wasn't worn and just did not fit. So I lost $30 on the transaction. I think we are DONE shopping for dresses online. My daughter used their chart, but the dress was way too big.
I got my shoes just way it look like in the picture. And it didn't take long to get it I got in a week from ordering it. Ya so cool. Now I am gonna slay prom #2K17
The dress is gorgeous and fits super well. I love the detail on it, I was scared it was going to look cheap and be cheap material! But I loved it. HIGHLY RECOMMEND!
Great dress. Could have taken a size smaller but had the sides taken in. Great dress really great value!
This is the first time I have paid extra to have an order shipped within two days and it actually came within two days. I am extremely impressed with the dress I ordered for my granddaughter and will definitely order from PromGirl again in the future!
We purchased two dresses and both fit perfectly, look beautiful and saved us from more useless hours at a mall. Eternally grateful!
The dress I received looked even better in person than in the picture. I loved it. I showed up in a unique and cheap dress. It was the right size and I didn't even have to get it hemmed. I wish I could put it back on one more time. It was beautiful. I got so many compliments. At first I was nervous about ordering online but everything was perfect. I will definitely be ordering all my dresses from Prom girl.
Thank you! Your site ROCKS! My daughter loved it she looked fabulous in the dress! I cried happy tears, she looked amazing the fit of the dress was perfect! Thanks again I will be ordering again!
Love the dress... but, it is not true to size. I had to spend an extra $120 to make extra room in the top area as it was too tight. Even though I measured her and bought the size I was told.
When I ordered i thought that it wasn't going to make it in time so i ordered and in the next 4 days it was hear i had gained some weight but i lost it and now it fit. If i was you i would order again and do it all it over again. I really loved my dress and hey my prom ain't until Thursday say what and it is so so so gorgeous, beautiful, sexy, and pretty. I think you should order if you are reading and its not a fake post either.
I ordered my dress a few weeks ago and I received it very quickly and the dress fit perfectly! I would recommend it to anyone who is looking for a good quality dress and does not have too much time left.
I ordered a $300 dress from this website and tried to wear it to my senior prom. IT BROKE before I could even get to the prom and then promgirl refused to give me a refund. I had to stay on hold for about 15 minutes only to be told that they would not refund the dress or even pay to get it repaired. Thanks for ruining my senior prom!
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very sorry to hear there was a problem with the designer dress! Please message us with your order number if you still need any assistance. Thank you for your understanding!