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Here’s what consumers have asked with answers from PromGirl staff and previous consumers.
We are an authorized retailer of the designer dresses we sell and they are all original pieces! Customer pictures can be found on our Facebook wall and using the hashtag #PGonME on Instagram or Twitter. Please contact us if you have any questions and we would be happy to help!
We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit as long as it is not marked final sale! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. See our full policy located on our "Returns" page. Please contact us if you have any questions about the return policy!
The sizing will depend on the specific dress you're referring to on our site. The size charts provided are from the designer or manufacturer of the item to be used as a guide. It will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you! Sometimes a dress might need alterations for the perfect fit if possible. Please note, for example, if your bust is in a Large and your waist is only larger by. 5 inches, the option of a Large might fit. Feel free to contact us if you need any assistance!
Hello! That dress should arrive in time for an event on February 17th! If the dress is Due to Ship on January 23rd, it should arrive in 2-7 business days with the international expedited shipping option. Please contact our customer service department by phone, email, or chat on our website if you have any additional questions and we would be happy to help!
Hello Rachelle! All of the items on our site are designer originals in new condition. If you have any questions or concerns about the dress when it arrives, please contact us and we would be happy to help you!
We're an authorized retailer of the designer dresses we sell and we do not sell any replica items. The sizing will vary depending on the dress, but there is a size chart provided for each one from the designer. Please contact us directly if you have any further questions!
Hello Samantha! We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit as long as it is not marked final sale! Due to the seasonal nature of our merchandise, we do ask that you contact us within 5 business days to receive the return authorization number. See our full policy located on our "Returns" page. Please contact us if there is anything we can assist you with!
Hello Gabby! All of the items on our site are designer originals in new condition. If you have any questions or concerns about the dress when it arrives, please contact us and we would be happy to help you!
We accept returns for a refund less a 10% restocking fee or for a full store credit as long as it is not marked as final sale! Due to the seasonal nature of our merchandise, we do ask that you contact us within 5 business days to receive the return authorization number. See our full policy located on our "Returns" page. Please contact us by phone, email, or chat if there is anything we can assist you with and we would be happy to help!
Hello Haley! We are an authorized retailer of the designer dresses and a Google Trusted Store! Unfortunately we are only able to get the sizes listed in the drop down menu that says "size" once you have selected the color. If the dress is available at a future date, it should still be listed, but with a due to ship date provided once the color and size are chosen. We apologize for any inconvenience!
