PromGirl

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

You have 5 days to return from the date of the Fed Ex package date even if you do not receive it... we spent $260 on a dress that we now cannot return and it's still in original packaging. I would shop other places - this site is really expensive with an intentionally short return policy (the shortest I have ever seen) so you're screwed and no exceptions. Don't order from this site.

My daughter ordered a prom dress from them. Unfortunately it didn't fit so she sent it back the next day. They take forever handling returns and they only giving store credit. My daughters prom is in two weeks…she's still waiting for store credit so she can't order a new dress. She is absolute devastated…and she's getting no help from their customer service department. PromGirl are going to ruin her prom because she will not be able to get a new dress in time, and she can't get her money back so she can go and buy her dress another place. Shame on you 'PromGirl.com'

I bought 2 homecoming dresses for my daughter to be sure of the size the end of September. I returned one and they received it 10/10/2022. It is now 12/13/2022 and I still have yet to receive my refund! 30 business days they say. I have sent several emails because you can't speak with anyone on a telephone! And to no avail I'm still waiting on my $200 refund! Never will I use this place again

Bought a dress for my birthday party. Grandma got covid and passed away a few days ago so I had to cancel my party. I requested a return label a day too late. The "manager" that had called me back said "sorry for your loss but there is nothing we can do" and hung up on me. Don't bother with this company.

My daughter's dress did not fit even though we checked her measurements before we ordered. We then complied with their return policy and they will not refund the money so I am out $350. The policy was not clear that I would not get a refund. What am I going to do with store credit?

The discrepancy is exactly why I'm not entitled to return it, and i did all the weirdo steps you demanded like have a textile expert look at it and confirm that it was not at all the material or color i ordered, and yes, my card did side with me given all this.

Be sure to request RMA within 7 days or you are completely out of luck. Customer Service is not at all understanding or helpful. I offered to pay restocking fee or store credit and they said flat NO. Even the Director of Customer Service didn't care.
Dress ARE NOT standard sizes. My daughter is a standard size 8. One dress was way too small and the other was small in waist and big in bust (and she has a bust).

I wasn't home when my daughter's order was delivered and she was away at college so I didn't even open until she got home the following weekend to try on graduation photo dresses. Neither fit, and I filled out request for return authorization. They asked for more information, even though the information they needed was on the request as I filled out the form on their website. They stalled, and now won't accept my return. Even if they did, they only give store credit. I will never have my daughter order here again.

My daughter spent $218 on a prom dress. The buzzer system in our complex doesn't work so I left a message to call when being delivered. The delivery company never called and tried to deliver 3 more times then sent the dress back to the company. They wouldn't let my daughter change the delivery address and wouldn't issue a refund. They told her she could have store credit. We never even touched or saw the dress and why on Earth would we ever buy anything else from such a useless company? DO NOT BUY FROM THEM!

They have very rude costumer service. I would not recommend at all. They shipped my dress later than 1-3 days. I then got my dress late and am not allowed to return or get compensated for it. It was my senior prom and I had to go out the day off to get a dress that I would actually have in time. They did not care at all and do not help.

My daughter's dress had the "security ribbon" attached in such a way that she couldn't try the dress on without cutting it on one end. That voided their so called Return Policy even though the tags were still on the dress and it was obvious that it had not been worn and was in a SMOKE FREE home. I had to pay to have the dress returned to me. I will never purchase from them again.

Canceled my order without notifying me, and when I reached out they said I had "a chargeback on a previous order" and they were no longer accepting orders from me; however, I made my account solely to order the one dress and had never previously ordered from them. They neglected to respond to my inquiry about the chargeback. My mother ordered 3 dresses from them a few years back from a different account. Only two dresses came in, and the box was undamaged. Support was rude and swore that all three dresses were in the box and basically called my mother a liar. They refused to refund her for THEIR mistake. DO NOT use this website unless you want to get SCAMMED!

Its too bad it costs $40 to try on two dresses. Selling specialty dresses is difficult but that is ridiculous especially when returned with the one week time frame. Looking at the number of one star ratings on this site Prom Girl should really look at the lost business in the future. Find a way to sell a good product and have a realistic return policy. Don't except worn returns. But the honest customers far outweigh the dishonest and you are losing them. I would be very careful before I would purchase again and cannot recommend to anyone.