PricelineReviews 2,681

Worst customer service I have ever experienced. My wife and I had a vacation booked to Hawaii, I had to cancel and had paid for cancellation insurance. What a joke, they make it impossible to get a refund. Then we needed a revised itinerary for my wife. After a total of 4 hours on the phone, most of it on hold, I finally got a representative that could barely speak english, charged me another $250 to change my wifes itinerary, and still cannot get a copy of the revised itinerary, even though I have given them my email several times. Will definitely use a travel agent in the future. Stay away from Priceline.

I am so disappointed with this company and your customer service (or lack thereof). Recently we purchased three nights at a hotel in Orlando. We didn't get anything fancy as we were on a budget and just going up for my son's college graduation. We specifically avoided rooms with resort fees and found a room we liked. We paid the full cost at the time of purchase including tax etc. Upon check in we were shocked to find a $22 PER NIGHT (x 3 nights!) resort fee plus a $75 hold had to be placed on the card. The hold was understandable but the resort fee was almost 50% of our per night room rate! Even your staff couldn't understand why our contract or itinerary didn't mention this magically appearing fee that they suddenly knew everything about when we called. They had to review our documents twice and once even insisted the fee was listed until they checked themselves. After spending well over an hour on the phone with you and going through 2 supervisors we received a hearty "too bad, so sad and didn't you read the fine print that extra fees could apply?" After begging for something we were given a 5% coupon for our next purchase! Ha! Not likely! My family has used Price line for years and I've never been so disappointed. I also work in customer service and my company would NEVER treat an upset member with such apathy. I am completely disgusted and will be sure to share my experience on every review and social media site to warn others of this awful customer service experience.

We waited 3 hours in a huge line for a non-existent car! We flew in at 12 am, made it to the Avis rental office by 12:15... HUGE line!(Some people had already been waiting 2 hours!) We waited until 3:00 am, then called for a Lyft to get us to our Airbnb. I called the next morning at 7 am(thinking I could pick it up finally) I was told there were still long lines. The reason was there were 1700 reservations and they only had a total of 1200 cars (if they had all come in!) I ended up renting from Thrifty, cost me $300 more than I was planning on spending on a rental car. This was a VERY disappointing experience

Price line is terrible. Rented car advertised as Chrysler 200 or similar, got little Chevy cruise. If I had ordered compact that was advertised as Chevy cruise I would have saved roughly $5 a day. Price line said I got what I paid for. Wife booked 2 rooms and when we got to rooms they were unstayable. One smelled like someone died in it. Manager of motel agreed and price line cancelled booking. Pricelist got all money back ( priceline confirmed they did) yet refused to give wife refund after telling her on phone they would. 2 days later she got email saying penalty just happened to be what she paid total for 2 rooms. Nice $150.00 profit priceline. Anyway after several years of our business and money we will never deal with them again. Book it and hotels.com will be getting our business. Priceline used to be very good but now in my opinion the bottom of the barrel. BEWARE

My grandfather was in the hospital, I booked a flight to Alabama as fast as I could. It just so happened priceline had the most affordable tickets. I booked through them, getting the additional travel protection, and was set to leave the next morning. I received a call from my mother the next morning that my grandfather was doing better and did not feel it necessary for me to fly to Alabama. I called priceline to cancel my flight but because I had no medical reason for myself to cancel the flight they denied me. They also denied any sort of partial or full refund. The customer service tech advised me to call the trip insurer about a refund. I did this. The the insurer advised that since I cancelled within 24 hours of my flight booking that I would need to go through priceline for any an all refunds or cancelations. Can anyone see the confusion? And again since I was not the injured/in need of medical attention party I was again denied any refund for my trip.

I have used priceline in the past many times, but after this I will never use them again. The trip protection is a joke and just a false sense of security they give to customers about booking their trip through them. Trip protection is a waste of money and does not actually protect you from losing any of your money if you in fact do not take your trip for any sort of reason outside of needing personal medical attention.

We booked 4 nights at the Wyndham Days Inn in Lacey, WA and on our final night stay the hotel staff stole my wife's laptop, clothing and $140 cash! It is hard enough filing a theft report locally, but now we're home, some 2000 miles away. Priceline.com, who we booked this place from, essentially did nothing to help us resolve the dispute and what had happened to us at this hotel. Do not use Priceline.com, they will not back you up with any problems that you have with one of their clients!

I rented a car through Priceline for an employee, when he went to pick up the vehicle at Hertz, they denied him. This car was paid for and insured. He did not have a credit card on him for incidentals and they would not accept a corporate card over the phone. I have spoken to FIVE employees at Priceline and they refuse to give me a refund. I guess keeping people's money after refusing them service is a good way to make money... Customer service is a joke. They read from scripts and do not listen to a word you are saying. You may as well talk to a robot! I am completely dissatisfied with Priceline. I will not use them for any of the three companies I work and I will tell everyone I know not to use them. Unless you want to be ripped off don't use Priceline. Run over to a different website now.