Sarah M.

My grandfather was in the hospital, I booked a flight to Alabama as fast as I could. It just so happened priceline had the most affordable tickets. I booked through them, getting the additional travel protection, and was set to leave the next morning. I received a call from my mother the next morning that my grandfather was doing better and did not feel it necessary for me to fly to Alabama. I called priceline to cancel my flight but because I had no medical reason for myself to cancel the flight they denied me. They also denied any sort of partial or full refund. The customer service tech advised me to call the trip insurer about a refund. I did this. The the insurer advised that since I cancelled within 24 hours of my flight booking that I would need to go through priceline for any an all refunds or cancelations. Can anyone see the confusion? And again since I was not the injured/in need of medical attention party I was again denied any refund for my trip.

I have used priceline in the past many times, but after this I will never use them again. The trip protection is a joke and just a false sense of security they give to customers about booking their trip through them. Trip protection is a waste of money and does not actually protect you from losing any of your money if you in fact do not take your trip for any sort of reason outside of needing personal medical attention.