PricelineReviews 2,681

We paid fifty dollars for trip insurance when we bought our deal on priceline. We had a change of plans ten days out from the reservation. TEN DAYS. Well beyond what notice the trip insurance on the priceline website said we needed to provide. AMPLE notice. It took almost 45 minutes calling a phone line that never got me to a real person and talking to an obtuse online customer service representative to get them to cancel the darn reservation. I called the hotel, they said I had to call priceline. Priceline said I had to call the hotel. I told them we already did that, and they kept saying the reservation couldn't be changed or canceled. Even though we bought trip insurance so we could change or cancel the reservation! We shelled out almost 4 figures for a lengthy stay in cash, up front, and paid extra for that peace of mind plan. Customer service told me I would have to contact a 3rd party provider to file a complaint to get my money back. UN. Real. After much back and forth, they finally refunded the money but in the cancellation email it said under normal circumstances they won't do that. EVEN WITH TRIP INSURANCE. We travel almost monthly and I have never, ever dealt with such rotten customer service. Ever. I will never, ever, ever do business with priceline again. We don't like to reserve and cancel, but there was a legit issue. The rep was prying and rude wanting specifics to see if our reason was good enough for them to honor the plan we paid fifty dollars extra for. The trip insurance fine print didn't say "peace of mind if we think your reason is good enough." and yet that is what their faceless online chat customer service rep was insisting on. Never again. Run the other way, as fast as you can. The company acts like a pack of crooked thieves.

I booked a very nice hotel in Baton Rouge for two nights through Priceline's Express Deal. There was nothing stating which hotel it was to be (of course) so I could not know that the hotel they chose for me charges $25 extra per night for VALET parking, no self parking allowed, no free parking at all. No warning when I booked it. So when I "chatted" with a representative nothing I could say about this lack of information could convince her to help me at all. I offered to get a different hotel through Priceline if they would cancel this one, but no. "There's a contract", PERIOD! No true apology, just patronizing "I understand, but..." So now I'm stuck paying an additional $50 that was not warned or disclosed, plus valet tip. Forget Priceline. They have your money and they DON'T CARE. As for me, I will never use them again.

STAY AWAY FROM PRICELINE! I like many others put my trust in who I do business with and expect them to act in the best interest of my the consumer. I booked a hotel with them and bid $100 per night for 2 rooms. I was given a $69 per night room 25 miles away from the area I selected. I spoke with their representative and they indicated they could do nothing. I understand a large company doesn't care about one consumer like me but as I have searched on the internet I have found hundreds if not thousands of the same reviews. Maybe that is an indication you should change your policy. Bad BUSINESS! Priceline has lost a customer for life.

Tried to book a flight through Priceline.com. Gave me an error saying that it was unable to book the flight. So I tried again another 4 times. Then went to Frontier to book the flight worked like a charm. I received a confirmation number though Frontier. The later when I checked the email. I received one from Priceline.com. They had charged my account. So now I have 2 sets of tickets. I called Priceline. They told me that they did not have any issues with their system. They also told me that they could not do anything to help me. Basically all Pricelines fault yet they will not refund my money. They told me I need to have frontier refund my money. In my opinion, it is not frontiers fault, and Priceline should refund me.

Hotel prices in the headers were not the same once you clicked on them. "20% savings" became "18% savings" on the page it led to. When I tried to book an express deal, it was never available, and I tried 7-8 times over a 12 hour period to book a deal. I questioned three of their chat reps, they always said there was a lag time, directed me to book from the hotel listing rather than express deals. This would cost more, and I felt like it was not only misleading but false advertising. If a hotel deal is no longer available, then they should remove the deal from their website. They each blamed the hotel the deal belonged to, but it seems that it is a problem on Priceline's website.

I booked a flight that stated it would arrive on the same day with 0 -2 stops After I booked, it turned out to be an overnight flight (over 12 hours) with 2 layovers before arriving at my final destination.
"Customer service" said they would not change or cancel the flight. It was obvious that the entire chat was scripted- it was like talking to a rock. He/she (couldn't tell by the name) was absolutely no help whatsoever. I'll never use Priceline again. It's not worth the discount.

I have been struggling for refund of my money they have charged. It is just impossible to make the customer service staff of Priceline understand. They even never try to look carefully what had happened. They just superficially do things.
We did two times car reservation one after other. From the beginning during online reservation they charged money. Later when I picked the car, the rental car people charged one more time money. When asked they said it will be refunded by Priceline. I have been calling or writing email so frequently to them, but none of the staff have understood or tried to understand what had really happened?
They also did research on it, but never found what is the transaction amount we are supposed to pay and how much excess we have paid.
I CAN NOT IMAGINE THAT A COMPANY CAN BE TO THIS EXTENT, IT IS A COMPLETE MESS. THEY NEVER BOTHER ABOUT YOU PROBLEM. THEY JUST TRY TO ESCAPE FROM THE PROBLEM!
I AM REALLY REALLY SO MUCH FRUSTRATED WITH THIS COMPANY!
I WILL NEVER EVER DO ANY TRANSACTION WITH PRICELINE ANY MORE.
PLEASE BE CAREFUL WITH THIS COMPANY, it may happen to anyone.

We had an awful experience trying to do seat selections and print out boarding passes ahead of time with our airline tickets purchased through Priceline. Even the airline at the airport said that the tickets were messed up and had to re-issue them due to Priceline errors. In trying to select seats and print boarding passes, we tried different servers, different computers, called the airline to assist, called Priceline to assist. Each had no answers for us other than Priceline later said many times their tickets are unable to do anything ahead of time online. We won't use Priceline again for purchasing airline tickets.

If someone is looking for unique and amazing deals, then Priceline is a right place. They are simply amazing.