Sabrina W.

Hotel prices in the headers were not the same once you clicked on them. "20% savings" became "18% savings" on the page it led to. When I tried to book an express deal, it was never available, and I tried 7-8 times over a 12 hour period to book a deal. I questioned three of their chat reps, they always said there was a lag time, directed me to book from the hotel listing rather than express deals. This would cost more, and I felt like it was not only misleading but false advertising. If a hotel deal is no longer available, then they should remove the deal from their website. They each blamed the hotel the deal belonged to, but it seems that it is a problem on Priceline's website.