PricelineReviews 2,681

I book a hotel in Georgetown Texas I was only given the opportunity for two different hotels a 2 star and a two and a half star and both were compared to a Best Western or a Comfort Inn the hotel that they gave me is probably not even on the star grid it's more like a motel the reviews are horrible and not comparable to the hotels that Priceline compared them to! Lies, lies, lies! When I contacted Priceline and had a chat with one of their employees of course their response was you chose that it is not reimbursable or cannot be changed which I expected to hear

DO NOT BOOK ON PRICELINE! They do not stand by their customer service at all! The airline we booked on changed their flight schedule and let Priceline know about the change in time, but Princeline never notified us until 2 HOURS AFTER the flight had already departed. Priceline would not accept any responsibility for this problem! The airline we booked with refunded the whole ticket price, but Priceline still would not do anything to try to rectify the situation. They put the blame on the airline. We will NEVER use Priceline again!

Priceline's automated answering service would not put me in contact with a person. I had to go through the online chat three different times in order to be connected with a representative. I talked to about 6 different Priceline employees, two of which claimed to be 'supervisors.' No one offered concrete solutions to my trip cancellation problem. They charged me $600 without providing any refund, credit, or even reinstating my ticket. I will not be purchasing from Priceline again and I will adamantly advise my friends and family to stay away from Priceline services.

Booked a hotel room through priceline for a family event we were attending. Paid a nice premium for the room, but it was in the area of the hotel we wished to be in for our family event. When we arrived at the hotel and checked into our room, it was not even in the vicinity of where we were supposed to be. When I asked to front desk worker at the hotel I was told "with third parties like Priceline you get the cheapest room, and they never end up being the room you thought you were getting, you are going to have to talk with Priceline". The room we paid for was in the kid zone on the first floor, what we got was a third floor room, on the opposite side of the hotel. To make our stay even better, we were charged twice for the room. I contacted Priceline to get this resolved and they were not helpful, even thought they were able to verify that I was given the wrong room they did nothing but offer me a 20% refund (this is what I should have paid for the room I received in the first place) and told they were sorry for the mistake. I ended up having to contact the hotel for being charged twice as priceline was "unable " to help with that either. They even tried to blame it on the hotel for the room mess up, I feel PRICELINE has misleading information on the website and after reading countless reviews from disappointed customers I will never use them again.

We reserved a two night stay through Priceline.com. Their rating was a 6.5. We had a late arrival and got our room. When we went in there was no bedspread, the sheets were either stained or dirty, even though there was a kitchenette there were no kitchen items, ie: coffee pot, cups, etc. When we call room service they told us they would take care of the sheets, bedspread and coffee pot. We went to dinner and upon arrival at 11:30pm the sheets had not been changed, the bedspread, which had a hole in it, was thrown on the bed in a bundle/ They did bring pots, pans, dishes, etc, but no coffee pot. There were, however 3 pillow cases on the table (we had 4 pillows). We also had picked up milk for our morning coffee and realized the refrigerator was off when we put it in. We called room service again and were told they did change the sheets, to which I replied, no you didn't because the same sheets with the same stains were still on the bed. She said she was sorry, they had NO clean sheets, but would ask to see if she could have some washed and would bring them up along with the coffee pot asap. An hour later we still had not received anything. I ended up sleeping on top of the sheets fearing they were dirty. I did not get a good nights sleep. No one ever showed up with clean sheets or a coffee pot. We called the next morning and were told how sorry they were this happened and they would wash out a coffee pot asap and bring it up. No one came so we went to the office. The front desk apologized about the sheets and handed us our coffee pot along with a clean fitted sheet for us to put on the bed. We got coffee and a muffin from the lobby. Luckily we had taken our showers. While I was finishing getting ready the water turned off. I called the front desk and was told Sorry about that. We have an emergency plumbing problem and it will be on in 30 minutes. The next morning when we made our coffee, it tasted horrible because of the water. I also want to mention that we were given only 1 wash cloth for 2 people for 2 nights, the carpet was dirty and the room smelled from the deodorizer they attached to the air conditioner. Also, the people who lived there were pretty creepy. They would go outside in the parking lot and meet to smoke cigarettes throughout the day. This was a horrible experience! DO NOT STAY HERE!